We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-5848878
30 Sep 2025 Secure Trust Bank Public Limited Company UpheldConsumer CreditDRN-5848878 The complaint Miss C has complained about the quality of furniture bought under a credit agreement with Secure Trust Bank Public Limited Company trading as V12 Retail Finance (“V12”). What happened The circumstances of the complaint are well known to the parties so I won’t ... (4 pages)View decision -
Decision Reference DRN-5555354
30 Sep 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5555354 The complaint Mr and Mrs W complain that Barclays Bank UK PLC (‘Barclays’) won’t reimburse the funds they lost when they fell victim to what they now believe to have been an investment scam. Mr and Mrs W make their complaint with the assistance of professional representatio... (8 pages)View decision -
Decision Reference DRN-5649560
30 Sep 2025 The Prudential Assurance Company Limited UpheldInsuranceDRN-5649560 The complaint Mr M complains that the service he has received from Prudential Assurance Company Limited (Prudential) concerning his personal finances has caused him significant distress and inconvenience. What happened In March 2024 Mr M began the process to receive the proc... (4 pages)View decision -
Decision Reference DRN-5833341
30 Sep 2025 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-5833341 The complaint R complains that The Royal Bank of Scotland Plc (RBS) restricted its access to funds in a new account while it was waiting to be registered on the Charities Commission register. R is represented in bringing this complaint to us by one of its directors, Mr R. Wh... (5 pages)View decision -
Decision Reference DRN-5594513
30 Sep 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5594513 The complaint Mrs M complains that Barclays Bank UK PLC (‘Barclays’) won’t reimburse the funds she lost when she fell victim to what she now believes to have been an investment scam. Mrs M makes her complaint with the assistance of professional representation, but in the in... (8 pages)View decision -
Decision Reference DRN-5848825
30 Sep 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5848825 The complaint Ms D complains that NewDay Ltd trading as Aqua lent irresponsibly when it approved her credit card application and later increased the limit. What happened Ms D applied for an Aqua credit card in July 2022. In her application, Ms D said she had an annual incom... (3 pages)View decision -
Decision Reference DRN-5574084
30 Sep 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5574084 The complaint Mr W complains that Barclays Bank UK PLC (‘Barclays’) won’t reimburse the funds he lost when he fell victim to what he now believes to have been an investment scam. Mr W initially made his complaint with the assistance of professional representation, but for r... (8 pages)View decision -
Decision Reference DRN-5808602
30 Sep 2025 Metro Bank PLC Not upheldBanking and PaymentsDRN-5808602 The complaint F, a company, complains that Metro Bank Plc have declined to reimburse them for funds that they have lost to a scam. They would like the funds returned to them. F is represented by their director, Mr C. What happened Mr C was looking for help with some specia... (3 pages)View decision -
Decision Reference DRN-5822852
30 Sep 2025 Lendable Ltd Not upheldConsumer CreditDRN-5822852 The complaint Mr O has complained that, with regard to a car he acquired using a hire-purchase agreement with Lendable Ltd, trading as Autolend (“Lendable”), following the settlement of the agreement there was a delay in Lendable issuing the clearance letter saying it had no... (2 pages)View decision -
Decision Reference DRN-5477283
30 Sep 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5477283 The complaint Mrs C complains that Barclays Bank UK PLC (‘Barclays’) won’t reimburse the funds she lost when she fell victim to what she now believes to have been an investment scam. Mrs C brings her complaint with the assistance of professional representation, but in the i... (8 pages)View decision
