We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
-
Decision Reference DRN-4709261
8 Apr 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4709261 The complaint Miss R complains that after switching her current account from another provider (who I’ll call A), Nationwide Building Society (Nationwide) refused to pay a £200 switching incentive payment. What happened At the end of November 2023, Miss R applied to switch her c... (3 pages)View decision -
Decision Reference DRN-4438741
8 Apr 2024 Tandem Motor Finance Limited UpheldConsumer CreditDRN-4438741 The complaint Mr K complains that Tandem Motor Finance Limited (‘Tandem’), trading as Oplo, took a hire purchase agreement payment a month earlier than he’d agreed. What happened On 23 July 2023 Mr K took out a hire purchase car finance agreement with Tandem. Mr K expected the ... (2 pages)View decision -
Decision Reference DRN-4602119
8 Apr 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4602119 The complaint Mr D complains that Clydesdale Bank Plc trading as Virgin Money (Virgin) declined a number of attempted transactions on his debit card which meant he was unable to arrange a taxi ride home in the early hours of the morning, resulting in an eight mile walk instead.... (3 pages)View decision -
Decision Reference DRN-4687562
8 Apr 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4687562 The complaint Mr K has complained that Lloyds Bank PLC registered a marker against him at CIFAS, the national fraud database. What happened In 2021, Mr K received £1,500 of fraudulent funds. He transferred some of it away in euros as an international payment, and sent the rest ... (3 pages)View decision -
Decision Reference DRN-4658675
8 Apr 2024 Tymit Ltd Not upheldBanking and PaymentsDRN-4658675 The complaint Mr C complains that Tymit Ltd has acted unfairly in respect of his credit card account when he suffered financial difficulties. What happened Mr C holds a credit card account with Tymit. Unfortunately, he experienced financial difficulties and missed a payment in ... (3 pages)View decision -
Decision Reference DRN-4728308
8 Apr 2024 Homeserve Membership Limited Not upheldInsuranceDRN-4728308 The complaint Ms L complains that Homeserve Membership Limited (HomeServe) renewed her boiler and central heating breakdown insurance policy and took premiums from her account without her permission. What happened Ms L purchased a boiler and central heating breakdown insurance ... (2 pages)View decision -
Decision Reference DRN-4699237
8 Apr 2024 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4699237 The complaint Mrs O’s complaint is about the refusal of a claim under her pet insurance policy with Casualty & General Insurance Company (Europe) Ltd (“C&G”). What happened In July 2023, Mrs O contacted C & G to enquire about cover, as her dog had run off during a w... (6 pages)View decision -
Decision Reference DRN-4588807
8 Apr 2024 Madison CF UK Limited UpheldBanking and PaymentsDRN-4588807 The complaint Mr I complains that Madison CF UK Limited trading as 118 118 Money irresponsibly provided him with a credit card account which was unaffordable for him. What happened In August 2022 Mr I applied for a credit card with 118 118 Money which was approved. The card had... (3 pages)View decision -
Decision Reference DRN-4524884
8 Apr 2024 REDWOOD BANK LIMITED Not upheldBanking and PaymentsDRN-4524884 The complaint Mr F brings this complaint in his capacity as director of a limited company I will refer to as B. Mr F says that Redwood Bank Limited led his mortgage adviser to believe that it would lend against the security of properties that were subject to a specific type of ... (2 pages)View decision -
Decision Reference DRN-4521462
8 Apr 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4521462 The complaint Mr C complains that TSB Bank plc provided inappropriate advice about managing and creating accounts by means of a fake email address and didn’t help him with the re- application of the bonus on his Easy Saver Account. What happened Mr C visited a branch of TSB in ... (2 pages)View decision
