We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
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Decision Reference DRN-4692525
8 Apr 2024 Covea Insurance plc UpheldInsuranceDRN-4692525 The complaint Mr D and Mrs K complain Covea Insurance plc (Covea) caused a number of unnecessary delays and did not offer a fair settlement after they made a claim on their home insurance policy. References to Mr D or Mrs K, will include the other. There are several parties and... (3 pages)View decision -
Decision Reference DRN-4723737
8 Apr 2024 Arrow Global Limited Not upheldConsumer CreditDRN-4723737 The complaint Mr and Mrs G complain that a holiday club membership was misrepresented to them and that the loan which financed the purchase was mis-sold and created an unfair relationship. Because Arrow Global Limited took over responsibility for the loan which financed the pur... (5 pages)View decision -
Decision Reference DRN-4715695
8 Apr 2024 Haven Insurance Company Limited Not upheldInsuranceDRN-4715695 The complaint Mr S complains that Haven Insurance Company Limited held him at fault following a claim made on his commercial motor insurance policy and then cancelled his policy. What happened Mr S was involved in an incident with another driver, and he made a claim on his pol... (2 pages)View decision -
Decision Reference DRN-4574494
8 Apr 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4574494 The complaint Mr A complains that Capital One (Europe) plc acted unfairly by reporting adverse information about a credit card account he held with it when he experienced financial difficulties. What happened Mr A opened a credit card with Capital One in May 2019. Unfortunately... (2 pages)View decision -
Decision Reference DRN-4487852
8 Apr 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4487852 The complaint Mr S complains that two chargebacks he raised with Barclays Bank UK PLC weren’t successful. He says the bank should be able to recover his money. What happened Mr S complains about two transactions he made using his Barclays VISA debit card. He says in one case, h... (4 pages)View decision -
Decision Reference DRN-4615644
8 Apr 2024 Lendable Ltd Not upheldConsumer CreditDRN-4615644 The complaint Miss T complains that Lendable Ltd irresponsibly gave her two loans that she couldn’t afford. What happened In September 2020, Miss T applied for a loan with Lendable Ltd. Before interest, the loan amount was £5,000, the term was 12 months and the monthly repaymen... (2 pages)View decision -
Decision Reference DRN-4540089
8 Apr 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-4540089 The complaint Mr B complains that Tesco Personal Finance PLC trading as Tesco Bank unfairly suspended a credit card account on which he had never missed a payment. Mr B is also unhappy at the way Tesco dealt with his subsequent complaint. What happened Mr B has a credit card ac... (3 pages)View decision -
Decision Reference DRN-4707644
8 Apr 2024 One Insurance Limited UpheldInsuranceDRN-4707644 The complaint Ms I complains about the delays One Insurance Limited made in handling her claim on her motor insurance policy. She wanted to know what was happening, for the claim to be settled and to be given one point of contact. What happened Ms I was involved in an accident ... (3 pages)View decision -
Decision Reference DRN-4696565
8 Apr 2024 Admiral Financial Services Limited Not upheldConsumer CreditDRN-4696565 The complaint Mr W complains that Admiral Financial Services Limited (‘Admiral’) irresponsibly gave him a loan that he couldn’t afford. What happened On 12 April 2023, Mr W applied for a loan with Admiral. He was given a loan of £2,000 over 24 months and the monthly repayment w... (2 pages)View decision -
Decision Reference DRN-4661368
8 Apr 2024 One Insurance Limited Not upheldInsuranceDRN-4661368 The complaint Ms J says One Insurance Limited wrongly declined a claim she made on her motor insurance policy and provided poor service. What happened Ms J’s car was stolen from outside her home on 25 August 2023. CCTV footage showed that two people drove up on a motorbike and ... (2 pages)View decision
