We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 393318 results
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Decision Reference DRN-5521506
2 May 2025 Barclays Bank UK PLC Not upheldConsumer CreditDRN-5521506 The complaint Mr L is upset about the transfer of his Tesco Bank account to Barclays Bank UK PLC (‘Barclays’). What happened In November 2024, the High Court approved the transfer of Tesco Bank accounts to Barclays. Mr L opposed that transfer and he raised ethical objections... (2 pages)View decision -
Decision Reference DRN-5473849
2 May 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5473849 The complaint Mr S is unhappy that Monzo Bank Ltd (“Monzo”) won’t refund the money he lost when he fell victim to a purchase scam. What happened Mr S found the profile of someone selling computer parts on the selling page of a social networking website. The profile Mr S foun... (4 pages)View decision -
Decision Reference DRN-5528465
2 May 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5528465 The complaint Mr E is unhappy with how NewDay Ltd handled things when he disputed some transactions on his credit card. What happened Around July 2023 Mr E says he contacted NewDay and asked to dispute various transactions from his credit card, in relation to dental consulta... (7 pages)View decision -
Decision Reference DRN-5120462
2 May 2025 Citibank UK Limited Not upheldBanking and PaymentsDRN-5120462 The complaint Mr E complains that Citibank UK Limited (“Citibank”) did not properly pursue a chargeback on his behalf. What happened On 22 March 2024 Mr E paid £10,000 from his Citibank account using his debit card to a regulated online broker with a UK banking licence. On 2... (3 pages)View decision -
Decision Reference DRN-5404831
2 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5404831 The complaint Mr Y complains that Revolut Ltd didn’t give him sufficient notice of the change to its US Banking partner. As a result he had to arrange for a payment of his share dividend from a company (C) to be made by wire transfer, incurring extra costs. What happened On ... (2 pages)View decision -
Decision Reference DRN-5225791
2 May 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5225791 The complaint Miss K complains Lloyds Bank PLC unfairly closed her accounts and provided poor service. What happened The facts of the complaint are well known to both parties, so I will only provide a summary of the key points. Miss K contacted Lloyds on 27 July 2024 as sh... (3 pages)View decision -
Decision Reference DRN-4503429
2 May 2025 Barclays Bank UK PLC Not upheldConsumer CreditDRN-4503429 The complaint Mr P has complained that Barclays Bank UK Plc, trading as Barclaycard (‘Barclaycard’), unfairly turned down his claims made under provisions of the Consumer Credit Act 1974 (‘the CCA’). What happened On 5 February 2014, Mr P purchased a holiday club membership... (3 pages)View decision -
Decision Reference DRN-5348480
2 May 2025 Aviva Insurance Limited Not upheldInsuranceDRN-5348480 The complaint Mr R has complained that Aviva Insurance Limited wouldn’t authorise cover on his private health insurance policy for a medical procedure. What happened Mr R began to suffer from sudden fainting episodes. He contacted Aviva who authorised investigations into th... (3 pages)View decision -
Decision Reference DRN-5432817
2 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5432817 The complaint Mr S complains that Revolut Ltd (Revolut) keep allowing him to open a current account, which enables him to gamble. He would like them to stop him from opening accounts, refund the money he has gambled since he made them aware he had a problem, and pay compensa... (3 pages)View decision -
Decision Reference DRN-5528797
2 May 2025 Vanquis Bank Limited UpheldBanking and PaymentsDRN-5528797 The complaint Mr O complains that Vanquis Bank Limited irresponsibly lent to him. Mr O is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr O himself. What happen... (5 pages)View decision