We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-4459161
12 Apr 2024 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4459161 The complaint Mr C complains about the advice given by Pi Financial Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. Mr C says the advice was unsuitable for him and believes this has caused a financial loss. Wha... (11 pages)View decision -
Decision Reference DRN-4735735
12 Apr 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4735735 The complaint Mr E is unhappy with the service provided by Advantage Insurance Company Limited (AIC) following a claim he made on his car insurance policy. What happened Mr E took out a car insurance policy with AIC in May 2023. The policy booklet explained in the event of a cl... (5 pages)View decision -
Decision Reference DRN-4713406
12 Apr 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4713406 The complaint Mr C complains that Nationwide Building Society gave him misleading advice concerning what savings account he should open. And that it further failed to deal adequately with his complaint about it. What happened In July 2023, Mr C went into his local branch of Nat... (2 pages)View decision -
Decision Reference DRN-4737541
12 Apr 2024 Society of Lloyd's UpheldInsuranceDRN-4737541 The complaint Mr D complains about the settlement he’s been offered by Society of Lloyd’s (SoL) following a claim made under his commercial motor insurance policy. Where I’ve referred to SoL, this includes the underwriting syndicate which actually provides the cover under Mr D’... (5 pages)View decision -
Decision Reference DRN-4660450
12 Apr 2024 Tesco Personal Finance PLC UpheldConsumer CreditDRN-4660450 The complaint Mr P complains that Tesco Personal Finance PLC trading as Tesco Bank lent to him irresponsibly. What happened In July 2017, Mr P applied for and received a loan of £17,500 from Tesco. The loan was to be repaid in 84 monthly repayments of £262.71. Mr P says that at... (3 pages)View decision -
Decision Reference DRN-4559119
12 Apr 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4559119 The complaint Mrs S complains about HSBC UK Bank Plc withdrawing her longstanding overdraft without giving a valid reason. What happened Mrs S had an overdraft on her HSBC bank account for more than a decade. In November 2023, HSBC informed Mrs S that they would be withdrawing ... (3 pages)View decision -
Decision Reference DRN-4737453
12 Apr 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4737453 The complaint Mrs G’s complaint is that Mitsubishi HC Capital UK Plc (trading as Novuna Personal Finance) (‘Mitsubishi’) acted unfairly and unreasonably when deciding against paying her claim under Section 75 of the Consumer Credit Act 1974 (the ‘CCA’). The complaint is only in... (4 pages)View decision -
Decision Reference DRN-4731306
12 Apr 2024 Hastings Insurance Services Limited Not upheldInsuranceDRN-4731306 The complaint Mr Q complains about the level of service provided by Hastings Insurance Services Limited during the renewal period of a buildings insurance policy. What happened Mr Q incepted a buildings insurance policy in 2022, arranged by Hastings. It was set up to automatica... (3 pages)View decision -
Decision Reference DRN-4456515
12 Apr 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4456515 The complaint Mr L complains that HSBC UK Bank Plc (“HSBC”) have failed to refund the money he lost as part of an investment scam. Mr L has a representative but for ease of reading I will mainly just refer to Mr L. What happened The details of this complaint are well known to b... (3 pages)View decision -
Decision Reference DRN-4681384
12 Apr 2024 QIC Europe Ltd UpheldInsuranceDRN-4681384 The complaint M, a limited company, is unhappy QIC Europe Ltd turned down a claim it made on its commercial combined insurance policy. M is represented by its managing director, Mr F. What happened M, a hospitality business, took out insurance with QIC in December 2019. In Sept... (6 pages)View decision
