We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
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Decision Reference DRN-4655812
6 Mar 2024 Arrow Global Limited Not upheldBanking and PaymentsDRN-4655812 The complaint Mr S complains Arrow Global Limited harassed him for two years on a debt that was statute barred and have wrongly been reporting it to the Credit Reference Agencies (CRA’s). In addition, Mr S says he was incorrectly told Arrow had secured a County Court Judgment (... (5 pages)View decision -
Decision Reference DRN-4425122
6 Mar 2024 The Mortgage Works (UK) Plc Not upheldMortgagesDRN-4425122 The complaint Mr G complains that The Mortgage Works (UK) Plc required tow properties as security for a buy-to-let mortgage. What happened Mr G owns two neighbouring flats. One he owns the freehold for, the other is leasehold. Mr G said he originally wanted to take a buy-to-let... (2 pages)View decision -
Decision Reference DRN-4597561
6 Mar 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4597561 The complaint Ms P is unhappy Royal & Sun Alliance Insurance Limited turned down a claim she made on the rent protection section of her landlord’s insurance policy. What happened In April 2022 Ms P added rent protection and legal expenses cover to her existing landlord’s in... (3 pages)View decision -
Decision Reference DRN-4660584
6 Mar 2024 Assurant General Insurance Limited Not upheldInsuranceDRN-4660584 The complaint Mr M is unhappy with what Assurant General Insurance Limited did after he made a claim on his mobile phone insurance policy. What happened Mr M has mobile phone insurance with Assurant (provided as part of his bank account). In August 2023 he made a claim for a re... (3 pages)View decision -
Decision Reference DRN-4665440
6 Mar 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4665440 The complaint Ms M complains that Zopa Bank Limited (“Zopa”) is holding her liable for the debt on a loan taken out in her name as the result of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief sum... (3 pages)View decision -
Decision Reference DRN-4380114
6 Mar 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4380114 The complaint Mr C complains that he was unaware that Prudential Assurance Company Limited had stopped collecting pension contributions payments from him. Mr C would now like Prudential to pay him £3,000 for the trouble and inconvenience this issue has had on his retirement pla... (3 pages)View decision -
Decision Reference DRN-4665409
6 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4665409 The complaint Ms M complains that Wise Payments Limited (“Wise”) hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Ms M has explained that in Janua... (4 pages)View decision -
Decision Reference DRN-4586349
6 Mar 2024 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-4586349 The complaint Mr M, who is represented by a professional representative (“PR”) complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (“BPF”) rejected his claim under the Consumer Credit Act (“CCA”) 1974 in respect of a holiday product. What ha... (5 pages)View decision -
Decision Reference DRN-4467880
6 Mar 2024 Prepay Technologies Ltd Not upheldBanking and PaymentsDRN-4467880 The complaint Mr N complains that PrePay Technologies Limited (PrePay) didn’t do enough to prevent him losing money to an alleged scam. I understand the recipient account is operated through an agent of PrePay. But for ease of reading, I’ll refer to PrePay throughout, but where... (3 pages)View decision -
Decision Reference DRN-4665380
6 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4665380 The complaint Ms M complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Ms M has explained that in November and December 20... (4 pages)View decision
