We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4576915
26 Feb 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4576915 The complaint Mr B complains that HSBC UK Bank Plc misled him with the foreign exchange rate he would receive on an international payment. What happened Mr B says that he wanted to transfer €70,000 from an overseas bank to his HSBC account, to be received in pounds. But when he... (3 pages)View decision -
Decision Reference DRN-4495653
26 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4495653 The complaint Mr W has complained that Lloyds Bank PLC, trading as MBNA, didn’t act fairly or reasonably in respect of a complaint raised about how parts of the Consumer Credit Act 1974 (“CCA”) related to something bought using his MBNA credit card. What happened In 2003, Mr W,... (4 pages)View decision -
Decision Reference DRN-4449305
26 Feb 2024 Frasers Group Financial Services Limited UpheldConsumer CreditDRN-4449305 The complaint Mr C is complaining about Frasers Group Financial Services Limited trading as Studio because he says it ended his reduced payment arrangement without his knowledge and then repeatedly ignored his requests to set up a new one. What happened Mr C had a catalogue sho... (3 pages)View decision -
Decision Reference DRN-4394481
26 Feb 2024 Santander UK Plc Not upheldMortgagesDRN-4394481 The complaint This complaint’s about a mortgage that Mr E holds with Santander UK Plc. The mortgage, which was predominantly interest-only, expired in October 2022, and the outstanding balance on the interest-only part is now overdue for repayment. The fixed interest rate on th... (5 pages)View decision -
Decision Reference DRN-4640835
26 Feb 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4640835 The complaint Mrs M complains that Barclays Bank UK PLC, haven’t refunded the £250 valuation fee she paid, when she believes the property she was purchasing was under-valued. She’s also unhappy about the poor level of customer service she received. What happened Mrs M applied t... (3 pages)View decision -
Decision Reference DRN-4574817
26 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4574817 The complaint Miss M complains that Bank of Scotland Plc (trading as Halifax) hasn’t fully refunded her for the money she lost when she fell victim to a cryptocurrency investment scam. Miss M brings her complaint with the assistance of a professional representative. But for sim... (4 pages)View decision -
Decision Reference DRN-4337484
26 Feb 2024 Connells Limited Not upheldMortgagesDRN-4337484 The complaint Mr M has complained about the service he received from a mortgage broker when he was buying a new build property under a help to buy (“HTB”) scheme. The broker was an appointed representative of Connells Limited, so it is the company responsible for dealing with t... (5 pages)View decision -
Decision Reference DRN-4644264
26 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4644264 The complaint Mr T complains that Barclays Bank UK PLC registered a deceased marker on his customer profile incorrectly. What happened Mr T completed a lost account application form online to search for any accounts that may exist for his late father. Barclays responded to say ... (4 pages)View decision -
Decision Reference DRN-4513450
26 Feb 2024 Highway Insurance Company Limited Not upheldInsuranceDRN-4513450 The complaint Mr B complains about Highway Insurance Company Limited (“HIC”) and their handling of a claim he made on his home insurance policy, following an escape of water at the end of 2021. I note the claim was initially set up in both Mr B and his wife’s name. But as Mr B ... (4 pages)View decision -
Decision Reference DRN-4600492
26 Feb 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4600492 The complaint Mr M complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk irresponsibly lent to him What happened MoneyBoat lent Mr M one loan in January 2022, the loan was for £800 repayable in six monthly instalments of £239.61. When Mr M complained to Mon... (3 pages)View decision
