We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
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Decision Reference DRN-4541625
30 May 2024 Cheetham Jackson Ltd UpheldInvestmentsDRN-4541625 The complaint Mrs S complains about Cheetham Jackson Ltd (CJL). She’s unhappy with the level of service they’ve provided her with, specifically the lack of annual reviews which she believes has caused her a financial loss. What happened Mrs S received investment advice from CJL... (3 pages)View decision -
Decision Reference DRN-4806212
30 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4806212 The complaint Mr P complains that the letter Santander UK Plc sent him about activity on his account caused him distress and he wants compensation for this. What happened In March 2024, Mr P was sent a letter by Santander in about recent gambling activity on his account. He say... (2 pages)View decision -
Decision Reference DRN-3966335
30 May 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3966335 The complaint Mr H has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140A (‘s.... (6 pages)View decision -
Decision Reference DRN-4801577
30 May 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4801577 The complaint Miss J complains that Nationwide Building Society (“Nationwide”) acted irresponsibly in increasing her overdraft limit on three occasions within the space of two weeks in August 2022. What happened Miss J holds a current account with Nationwide that was opened in ... (4 pages)View decision -
Decision Reference DRN-4825238
30 May 2024 Aviva Insurance Limited UpheldInsuranceDRN-4825238 The complaint Mr W complains that Aviva Insurance Limited unfairly declined a claim he made under his home insurance policy. Mr W is represented in his complaint by his brother. For ease, I’ll refer to anything said by his brother as being said by Mr W. Aviva is the underwriter... (5 pages)View decision -
Decision Reference DRN-4639529
30 May 2024 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4639529 The complaint Miss A complains that Specialist Motor Finance Limited (“SMF”) has treated her unfairly in the way it has dealt with a hire purchase agreement following her cancellation of the contract to purchase a used car. What happened In July 2023, Miss A was supplied with a... (3 pages)View decision -
Decision Reference DRN-4824893
30 May 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4824893 The complaint Mr K complains that Monzo Bank Ltd (Monzo) won’t refund money he lost in an investment scam What happened What Mr K says: Mr K was contacted by someone via a business social media website – on 8 July 2023. The person said she was in the jewellery business and bega... (6 pages)View decision -
Decision Reference DRN-4455449
30 May 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4455449 The complaint Mrs T and Mr T complain that Nationwide Building Society unfairly and closed their current account. Mr t says he has been discriminated against. He is also unhappy with the service he received from Nationwide team on the phone. He would like compensation. Mrs t is... (3 pages)View decision -
Decision Reference DRN-4175490
30 May 2024 London Capital Group Ltd Not upheldInvestmentsDRN-4175490 The complaint Mrs H complained about London Capital Group Ltd (LCG). She said it voided trades she made and then informed her it was closing her account. She said it was unfair of it to do this. Mrs H would like LCG to return the profit she made on the voided trades, pay intere... (4 pages)View decision -
Decision Reference DRN-4741819
30 May 2024 Lloyds Bank General Insurance Limited Not upheldInsuranceDRN-4741819 The complaint Ms F has complained about the standard of work carried out by Lloyds Bank General Insurance Limited (’Lloyds’) under her home insurance policy following water damage. For the avoidance of doubt, the term ‘Lloyds’ includes its contractors, agents and representative... (3 pages)View decision
