We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4643579
24 Feb 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4643579 The complaint Mr A complains Monzo Bank Ltd didn’t do enough to protect him when he fell victim to a job scam. What happened Mr A, who has a representative, has an account with Monzo Bank. Mr A says he was looking for ways of earning additional income to support his family when... (3 pages)View decision -
Decision Reference DRN-4643558
24 Feb 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4643558 The complaint Mr P complains HSBC UK Bank Plc blocked his savings account and then made it dormant and despite extensive efforts on his part hasn’t given him access to his funds. He also complains that HSBC UK Bank Plc is discriminating against him because it’s told him that he... (3 pages)View decision -
Decision Reference DRN-4411308
24 Feb 2024 Black Horse Limited Not upheldConsumer CreditDRN-4411308 The complaint Mr A complains Black Horse Limited trading as Land Rover Financial Services (Black Horse) hasn’t done enough to put things right following the termination of his finance agreement due to him being supplied with a faulty car. What happened In September 2022, Mr ... (3 pages)View decision -
Decision Reference DRN-4489987
24 Feb 2024 Hugh James Solicitors UpheldPensions and AnnuitiesDRN-4489987 The complaint Mr H complained that he was given unsuitable advice to transfer his deferred defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. He says the advice was unsuitable for him and believes this has caused a financial l... (4 pages)View decision -
Decision Reference DRN-4496373
24 Feb 2024 Toyota Financial Services (UK) Plc UpheldConsumer CreditDRN-4496373 The complaint Mr S complains Toyota Financial Services (UK) PLC trading as Redline Finance (Redline) supplied him with a car that he believes wasn’t of satisfactory quality. What happened In February 2023, Mr S entered into a 60 month hire purchase agreement for a used car. its... (4 pages)View decision -
Decision Reference DRN-4529612
24 Feb 2024 esure Insurance Limited UpheldInsuranceDRN-4529612 The complaint Miss H complains that she had to pay an excess fee to esure Insurance limited (esure) when she wasn’t at fault for an accident as well experiencing delays and poor service when it handled her claim, under her motor insurance policy. What happened Miss H says she w... (3 pages)View decision -
Decision Reference DRN-4548469
24 Feb 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4548469 The complaint Ms F complains about how HSBC UK Bank Plc has handled her credit card account since its inception in October 2018. What happened In October 2018 Ms F applied for a credit card with HSBC on a promotional interest rate of 0%. Ms F has raised several complaint points... (4 pages)View decision -
Decision Reference DRN-4608213
24 Feb 2024 Fairmead Insurance Limited Not upheldInsuranceDRN-4608213 The complaint Mr and Mrs R complain about the settlement Fairmead Insurance Limited (Fairmead) offered as well as delays in its handling of their claim for fire damage, under their home buildings insurance policy. What happened In July 2022 a fire caused damage to Mr and Mrs R’... (3 pages)View decision -
Decision Reference DRN-4345492
24 Feb 2024 Santander UK Plc Not upheldMortgagesDRN-4345492 The complaint Mrs W complains that Santander did not tell her upfront that she could reserve an interest rate product for 14 days and as a result, she has ended up paying a higher interest rate than when she first enquired. What happened Mrs W received a letter from Santander l... (3 pages)View decision -
Decision Reference DRN-4392728
24 Feb 2024 National Westminster Bank Plc Not upheldMortgagesDRN-4392728 The complaint Miss S and Mr S complain that National Westminster Bank Plc (NatWest) has treated them unfairly by not allowing them to change their chosen interest rate product without submitting a new application. What happened Miss S and Mr S chose to apply for a mortgage onli... (3 pages)View decision
