We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367926 results
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Decision Reference DRN-4555981
30 May 2024 Close Brothers Limited Not upheldConsumer CreditDRN-4555981 The complaint Miss L complains that a van supplied to her under a conditional sale agreement with Close Brothers Limited trading as Close Brothers Motor Finance (“Close”) was of an unsatisfactory quality. What happened Miss L has been assisted in making her complaint by her hus... (3 pages)View decision -
Decision Reference DRN-4821377
30 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4821377 The complaint Mr R complains Barclays Bank UK PLC closed a savings account due to inactivity, he also complains Barclays would not release the funds in the closed account to him despite him providing the identification Barclays asked for. What happened I sent the parties a prov... (5 pages)View decision -
Decision Reference DRN-4542513
30 May 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4542513 The complaint Mrs G’s complaint about Bank of Scotland plc trading as Halifax (Halifax) relates to the way in which Halifax dealt with her mortgage account when it was in credit and payments from the Dept. for Work and Pensions (DWP) ceased. What happened Mrs G had an interest ... (3 pages)View decision -
Decision Reference DRN-4695320
30 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4695320 The complaint Mr M complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which he invested in through a Self-Invested Personal Pension (SIPP) and an ISA. When its performance declined, he considered selling but he w... (8 pages)View decision -
Decision Reference DRN-4815033
30 May 2024 Bastion Insurance Company Limited UpheldInsuranceDRN-4815033 The complaint Mrs G is unhappy with what Bastion Insurance Company Limited did after she made a claim on her mobile phone insurance policy. What happened In August 2023 Ms G claimed on her policy for damage to her mobile phone and paid the £150 policy excess. Bastion accepted t... (4 pages)View decision -
Decision Reference DRN-4821469
30 May 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4821469 The complaint Mr F is unhappy that a van supplied to him under a hire purchase agreement with Oodle Financial Services Limited was set up by way of an agreement in his personal name, rather than being in the name of his limited company, which I’ll refer to as S Ltd. Mr F has be... (8 pages)View decision -
Decision Reference DRN-4795134
30 May 2024 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-4795134 The complaint Mr S is complaining about Sainsbury's Bank Plc because he says it lent irresponsibly by giving him a credit card he couldn’t afford. In particular, he says he was gambling heavily and this meant he had debts with various lenders that he was using to pay off e... (4 pages)View decision -
Decision Reference DRN-4823891
30 May 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4823891 The complaint Mr M has complained that Zopa Bank Limited (“Zopa”) irresponsibly provided a loan to him which he couldn’t afford to repay. What happened Zopa advanced Mr M a 36-month loan of £9,500 on 1 August 2019. The monthly repayments were £312.48 and the total repayable was... (4 pages)View decision -
Decision Reference DRN-4768488
30 May 2024 The National Farmers' Union Mutual Insurance Society Limited Not upheldInsuranceDRN-4768488 The complaint Mr W is unhappy with what The National Farmers' Union Mutual Insurance Society Limited (NFU) did following claims he made on his legal expenses insurance policy. What happened In January 2020 Mr W contacted NFU to make a legal expense claim He believed a stor... (6 pages)View decision -
Decision Reference DRN-4732311
30 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4732311 The complaint Mr A complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information about the performance and promotion of a fund, which he invested in through a Self-Invested Personal Pension (SIPP) and an ISA. He says HL failed in its duty to info... (8 pages)View decision
