We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367926 results
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Decision Reference DRN-4706787
30 May 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4706787 The complaint Miss B complains that National Westminster Bank Plc (“NatWest”) won’t refund £10,000 she says she lost to an investment scam in May 2018. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief ... (3 pages)View decision -
Decision Reference DRN-4706784
30 May 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4706784 The complaint Miss B complains that National Westminster Bank Plc (“NatWest”) won’t refund £10,000 she says she lost to an investment scam in May 2018. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief ... (3 pages)View decision -
Decision Reference DRN-4715219
30 May 2024 Covea Insurance plc UpheldInsuranceDRN-4715219 The complaint Mr N has complained that Covea Insurance plc has declined a claim he made for damage to his conservatory caused by subsidence. What happened Mr N’s conservatory was constructed in 1994. In early 2022 he noticed the conservatory appeared to be moving away from the ... (4 pages)View decision -
Decision Reference DRN-4766512
30 May 2024 St James's Place UK plc UpheldInvestmentsDRN-4766512 The complaint Mr W complains that his annual wealth statement from St James’s Place UK plc (‘SJP’) for the year to December 2022 did not contain the legally required itemisation of charges from his investments. He says the withholding or hiding of information about the charges ... (4 pages)View decision -
Decision Reference DRN-4796467
30 May 2024 Gain Credit LLC Not upheldConsumer CreditDRN-4796467 The complaint Mr R complains that Gain Credit LLC trading as Lending Stream (“Lending Stream”) should’ve carried out a more detailed affordability check before it lent to him. What happened Mr R was advanced one loan of £400 on 11 October 2023. Mr R was due to make five monthly... (3 pages)View decision -
Decision Reference DRN-4823922
30 May 2024 Aviva Equity Release UK Limited Not upheldMortgagesDRN-4823922 The complaint Mr F complains that Aviva Equity Release UK Limited would not accept regular payments by standing order or direct debit. He said that Aviva is discriminating against him because of a health condition he has. What happened In May 2023, Mr F received mortgage advice... (2 pages)View decision -
Decision Reference DRN-4823949
30 May 2024 Fairscore Ltd UpheldConsumer CreditDRN-4823949 Complaint Mrs B has complained about a loan Fairscore Ltd (trading as “Updraft”) provided to her. She says the loan was unaffordable for her and so shouldn’t have been provided to her in the first place. Background Updraft provided Mrs B with a loan for £1,500.00 in August 2022... (4 pages)View decision -
Decision Reference DRN-4809041
30 May 2024 Valour Finance Limited Not upheldConsumer CreditDRN-4809041 The complaint Miss S complains that Valour Finance Limited trading as Savvy.co.uk (“Valour”) gave her a loan of £1,100 when she had only applied for a loan of £400. She said if further checks had been conducted prior to lending Valour wouldn’t have lent to her because she was g... (4 pages)View decision -
Decision Reference DRN-4818422
30 May 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-4818422 The complaint Mr G complains that Metro Bank PLC (Metro) won’t refund money he lost in an impersonation scam. What happened What Mr G says: Mr G says he went online to book two flight tickets to Jamaica – to travel on 6 January 2023. These were booked over the phone on 19 Decem... (4 pages)View decision -
Decision Reference DRN-4822383
30 May 2024 ONMO Limited UpheldBanking and PaymentsDRN-4822383 The complaint Mr F complains that ONMO Limited doesn’t have adequate systems in place to allow contact and so he couldn’t change his payment date which resulted in him incurring fees. He says the complaint raised wasn’t correctly recorded and even though he asked for his paymen... (3 pages)View decision
