We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 392389 results
-
Decision Reference DRN-5391960
14 Apr 2025 MS Amlin Insurance SE Not upheldInsuranceDRN-5391960 The complaint Ms H and Mr S complain that MS Amlin Insurance SE unfairly declined a claim they made under their marine insurance policy. MS Amlin is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As MS Amlin has ac... (5 pages)View decision -
Decision Reference DRN-5483361
14 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5483361 The complaint Mr G complains that Revolut Ltd won’t reimburse him after he fell victim to a scam. What happened On 25 March 2025, I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any more evidence and arguments before I is... (6 pages)View decision -
Decision Reference DRN-5378489
14 Apr 2025 N.I.I.B. Group Limited Not upheldConsumer CreditDRN-5378489 The complaint Mr G complains about a car supplied to him using a hire purchase agreement taken out with N.I.I.B. Group Limited trading as Northridge Finance (“Northridge”). What happened In April 2023, Mr G acquired a used car using a hire purchase agreement with Northridge... (5 pages)View decision -
Decision Reference DRN-5301232
14 Apr 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5301232 The complaint Mr T complains that Barclays Bank UK PLC unfairly loaded a Credit Industry Fraud Avoidance System (CIFAS) marker against his name. What happened Around March last year, Barclays contacted Mr T to ask him about a payment of £350 received into his account. Barcla... (2 pages)View decision -
Decision Reference DRN-5295553
14 Apr 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5295553 The complaint Miss D complains that Barclays Bank UK PLC trading as Barclaycard lent to her irresponsibly. What happened On 6 November 2016, Miss D opened a Barclaycard account as follows: Date Event Credit limit 6 November 2016 Opening limit £3,400 26 June 2017 Credit Limi... (4 pages)View decision -
Decision Reference DRN-5278932
14 Apr 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5278932 The complaint Mr H complains that Barclays Bank UK PLC did not refund him after he fell victim to a scam. What happened Mr H, saw an individual boarding up a property near his home. He had concerns that the land was going to be turned into a commercial lot with restaurants a... (4 pages)View decision -
Decision Reference DRN-5208963
14 Apr 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5208963 The complaint C complains that Nationwide Building Society did not refund it after it fell victim to a scam. What happened C’s director, Mr H, saw an individual boarding up a property near Mr H’s home. He had concerns that the land was going to be turned into a commercial lo... (3 pages)View decision -
Decision Reference DRN-5162692
14 Apr 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5162692 The complaint S complains that Lloyds Bank PLC did not reimburse the funds it lost to a scam. What happened S’s director, Mr H, saw an individual boarding up a property near his home. He had concerns that the land was going to be turned into a commercial lot with restaurant... (2 pages)View decision -
Decision Reference DRN-5481664
14 Apr 2025 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-5481664 The complaint A company, which I’ll refer to as G, complains that AMERICAN EXPRESS SERVICES EUROPE LIMITED (‘AMEX’) hasn’t reimbursed the money it lost to a scam. Mr P, who is a director of G, brings the complaint on G’s behalf. What happened Mr P says that he made three pay... (2 pages)View decision -
Decision Reference DRN-4929568
14 Apr 2025 Zurich Assurance Ltd Not upheldInsuranceDRN-4929568 The complaint Mrs R complains, through her representative Mr R, about Zurich Assurance Ltd. She’s unhappy with how they’ve administered a reviewable whole of life (RWOL) policy she holds with them. What happened Mrs R took out the RWOL policy in 1984. It initially had a sum ... (7 pages)View decision