We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN-4705246
17 May 2024 AXA PPP Healthcare Limited Not upheldInsuranceDRN-4705246 The complaint Ms L complains that AXA PPP Healthcare Limited has unfairly declined her claim under her private medical insurance policy. She is also unhappy about the service she received. What happened Ms L took out private medical insurance in March 2023. This was insured thr... (3 pages)View decision -
Decision Reference DRN-4688964
17 May 2024 Fairmead Insurance Limited Not upheldInsuranceDRN-4688964 The complaint Mr B and Mrs Y complain that Fairmead Insurance Limited unfairly declined a claim they made on a landlord’s insurance policy. Mr B and Mrs Y are joint policyholders and referred this complaint jointly, but most of the correspondence on both the claim and the compl... (3 pages)View decision -
Decision Reference DRN-4678846
17 May 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-4678846 The complaint Mr A is unhappy that American Express Services Europe Limited (AESEL) refused his application for a credit card when a third-party website indicated he had a 100% application approval chance. What happened Mr A wanted to open a credit card account and used a third... (2 pages)View decision -
Decision Reference DRN-4787934
17 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4787934 The complaint Mr B complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment he purchased. He says he’s now made a substantial financial loss as a result of this misleading information and would like compensation. What happ... (7 pages)View decision -
Decision Reference DRN-4793553
17 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4793553 The complaint Mrs B complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment she purchased. She says she’s now made a substantial financial loss as a result of this misleading information and would like compensation. What ... (7 pages)View decision -
Decision Reference DRN-4711888
17 May 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4711888 The complaint Mr and Mrs B are unhappy Royal & Sun Alliance Insurance Limited (RSA) sent correspondence to an incorrect address following a claim they made on their legal expenses insurance policy. Although the policy is in joint names, as this complaint has been made by Mr... (2 pages)View decision -
Decision Reference DRN-4803021
17 May 2024 J D Williams & Company Limited UpheldConsumer CreditDRN-4803021 The complaint and what happened Mr M complains that JD Williams & Company Limited, trading as Jacamo, gave him a catalogue shopping account and then increased the limit on it when he could not afford it In August 2018 Jacamo approved a catalogue shopping account for Mr M wi... (4 pages)View decision -
Decision Reference DRN-4801286
17 May 2024 Lendable Ltd UpheldConsumer CreditDRN-4801286 The complaint Mr S complains that Lendable Ltd provided him with a loan that was unaffordable and has trapped him in a cycle of debt. He also complains that Lendable hasn’t conducted a full and fair investigation into his complaint. Mr S wants all interest, fees and charges rem... (4 pages)View decision -
Decision Reference DRN-4803513
17 May 2024 BUPA Insurance Limited Not upheldInsuranceDRN-4803513 The complaint Mr J complains that BUPA Insurance Limited declined his claim against a group private medical insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in full. In summary, Mr J is a member of ... (3 pages)View decision -
Decision Reference DRN-4542792
17 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4542792 The complaint Miss B complains that Monzo Bank Ltd won’t fully refund the money she sent to a third party in error. What happened Miss B made three transactions to a third party whom I’ll refer to as A. These transactions amount to £1,125 and were made on 1 July 2023 (£75); 13 ... (3 pages)View decision
