We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
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Decision Reference DRN-4490819
5 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4490819 The complaint Miss H complains Moneybarn No.1 Limited (Moneybarn) irresponsibly entered into a conditional sale agreement because it didn’t complete reasonable and proportionate checks to ensure the agreement was affordable. What happened Miss H entered into a conditional sale ... (3 pages)View decision -
Decision Reference DRN-4435936
5 Mar 2024 State Bank Of India (UK) Limited UpheldBanking and PaymentsDRN-4435936 The complaint Mr G complains that State Bank of India (UK) Limited (“SBI”) hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr G has explained tha... (4 pages)View decision -
Decision Reference DRN-4660986
5 Mar 2024 Chetwood Financial Limited Not upheldConsumer CreditDRN-4660986 The complaint Ms S complains that Chetwood Financial Limited trading as BetterBorrow lent irresponsibly when it approved her loan application. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: In November ... (3 pages)View decision -
Decision Reference DRN-4662648
5 Mar 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4662648 The complaint Mr B complains that he was unable to open a savings account with Nationwide Building Society so missed out on interest and a “fairer share” bonus payment. What happened In October 2022, Mr B attempted to open a current account online with Nationwide, to take advan... (3 pages)View decision -
Decision Reference DRN-4475998
5 Mar 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4475998 The complaint Mr O has complained that Admiral Insurance (Gibraltar) Limited dealt with another driver’s claim against his motor policy when he expressly said he would deal with the claim himself. What happened Mr O said he was stationary on a motorway on 4 January 2023 when hi... (3 pages)View decision -
Decision Reference DRN-4644347
5 Mar 2024 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-4644347 The complaint Mr A complains that Curtis Banks Limited (CB) delayed the processing of his pension drawdown application which then resulted in him losing a significant sum of money as a result of market movements. Mr A would now like CB to recompense him for the losses that he s... (9 pages)View decision -
Decision Reference DRN-4615279
5 Mar 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4615279 The complaint Mr H’s complaint is about a buy-to-let (BTL) mortgage he holds with Barclays Bank UK PLC. Mr H says that, after the mortgage term expired, Barclays failed to treat him fairly or consider his payment proposals. Mr H is also unhappy that the account balance has incr... (4 pages)View decision -
Decision Reference DRN-4662318
5 Mar 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4662318 The complaint Mrs T complained about how National Westminster Bank Plc (“NatWest”) dealt with the closure of her bank accounts. What happened Mrs T had a current account and investment account with NatWest for many years, which she originally opened when she lived in the UK. Sh... (6 pages)View decision -
Decision Reference DRN-4611660
5 Mar 2024 Avantcredit Of Uk, Llc Not upheldConsumer CreditDRN-4611660 The complaint Mrs N complains that AvantCredit of UK (“Avantcredit”) LLC, irresponsibly gave her a loan she couldn’t afford. What happened In March 2016 Mrs N applied for a loan with Avantcredit. She said the purpose of the loan was debt consolidation. She was approved for loan... (3 pages)View decision -
Decision Reference DRN-4597557
5 Mar 2024 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-4597557 The complaint Mr D complains about the advice JLT Wealth Management Limited (‘JLT’) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a f... (7 pages)View decision
