We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
-
Decision Reference DRN-4520192
5 Mar 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4520192 The complaint Mr R complained that The Prudential Assurance Company Limited (Prudential) caused a delay to the transfer of his existing pension benefits to a new retirement account (RA) with it leading to a financial loss in terms of a reduced transfer value. He believes that t... (7 pages)View decision -
Decision Reference DRN-4523865
5 Mar 2024 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-4523865 The complaint Mr C complained about Hargreaves Lansdown Asset Management Limited (HLAM). He said HLAM put a block on his account and by doing this, he was unable to sell shares. He said this caused him investment losses. He said HLAM also caused him distress and inconvenience. ... (3 pages)View decision -
Decision Reference DRN-4661679
5 Mar 2024 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-4661679 The complaint Mr P says Brent Shrine Credit Union Limited, trading as My Community Bank, irresponsibly lent to him. What happened Mr P took out a 48-month loan for £20,000 on 5 July 2022. The monthly repayments were £552.97 and the total repayable was £26,939.91. Mr P says Bren... (3 pages)View decision -
Decision Reference DRN-4410901
5 Mar 2024 Mid Cornwall Brokers Ltd Not upheldInsuranceDRN-4410901 The complaint A company, which I’ll refer to as S, complains about the information Mid Cornwall Brokers Ltd provided when S took out a commercial property insurance policy and again at each renewal of the policy. Mr S, a director of S, brings the complaint on its behalf. What h... (3 pages)View decision -
Decision Reference DRN-4641636
5 Mar 2024 In2 Planning Limited UpheldPensions and AnnuitiesDRN-4641636 The complaint Mr S is represented by his solicitors. His case is about the Small Self-Administered Scheme (‘SSAS’) he set up for his company in July 2016, and the investments made in the SSAS (following employer contributions into it) in August 2016 and February 2017. Those inv... (13 pages)View decision -
Decision Reference DRN-4625150
5 Mar 2024 Domestic & General Insurance Plc Not upheldInsuranceDRN-4625150 The complaint Mr M complains about work carried out by Domestic & General Insurance Plc (‘D&G) under his boilercare policy. What happened Mr M holds boilercare cover with D&G. He says he noticed some problems with his heating and hot water, but didn’t arrange any re... (2 pages)View decision -
Decision Reference DRN-4563421
5 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4563421 The complaint Mr M complains that Monzo Bank Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to bo... (7 pages)View decision -
Decision Reference DRN-4266370
5 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4266370 The complaint Mr W complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr W is being represented by a third party. To keep things simple, I will refer to Mr W throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4554511
5 Mar 2024 Acromas Insurance Company Limited Not upheldInsuranceDRN-4554511 The complaint Mr and Mrs W have complained about the poor service they received when they sought assistance under their European Breakdown policy – a product provided as part of a packaged bank account. The underwriter is Acromas Insurance Company Limited, so my decision refers... (2 pages)View decision -
Decision Reference DRN-4560194
5 Mar 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4560194 The complaint Mr B is unhappy that Bank of Scotland plc (trading as Halifax) have decided to close his basic bank account. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary: In Sept... (3 pages)View decision
