We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN-4702399
17 May 2024 Barclays Bank Plc UpheldInvestmentsDRN-4702399 The complaint Mr W complaints about how Barclays Bank Plc (‘Barclays’) administered the transfer of his Individual Savings Account (‘ISA’). He says this took too long, and it caused him a financial loss and some distress and inconvenience. What happened Mr W has made a number o... (4 pages)View decision -
Decision Reference DRN-4770108
17 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4770108 The complaint Mr and Mrs T complain that Barclays Bank UK PLC won’t refund the money they lost when they were the victims of a scam. What happened Mr and Mrs T were having their property renovated and, in July 2023, they received an email which appeared to be from their project... (5 pages)View decision -
Decision Reference DRN-4800956
17 May 2024 FUND OURSELVES LIMITED UpheldConsumer CreditDRN-4800956 The complaint Mr M, through his representative, complains that FUND OURSELVES Limited trading as Fund Ourselves (“Fund Ourselves”) gave him a loan without carrying out sufficient affordability checks. Mr M’s representative also says that he is a vulnerable person and so may not... (5 pages)View decision -
Decision Reference DRN-4735516
17 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4735516 The complaint Mr V’s complaint concerns a letter he received from Santander UK Plc in May 2023 regarding the number of complaints he’d made about the service he’d received from Santander. What happened Mr V received a letter in May 2023 which referred to the high number of comp... (2 pages)View decision -
Decision Reference DRN-4803316
17 May 2024 MBNA Limited UpheldBanking and PaymentsDRN-4803316 The complaint Mr B complains MBNA Limited gave him incorrect information about his credit card repayments which has led to financial hardship. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copied the relevant elem... (4 pages)View decision -
Decision Reference DRN-4748308
17 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4748308 The complaint Ms B is unhappy that Monzo Bank Ltd (“Monzo”) won’t refund her for six payments totalling £22,500 she made as a result of a romance/investment scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them i... (5 pages)View decision -
Decision Reference DRN-4783126
17 May 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4783126 The complaint Mr R complains that Monzo Bank Ltd won’t refund the money he lost when he was the victim of a scam. What happened In September 2023, Mr R received a message from a friend of his on a social media platform about investing in cryptocurrency. The friend said they had... (3 pages)View decision -
Decision Reference DRN-4777366
17 May 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4777366 Complaint Mr R has complained about personal loans Loans 2 Go Limited (“L2G”) provided to him. He says the loans were unaffordable and were therefore irresponsibly lent to him. Background L2G provided Mr R with a loan for £500 in December 2018. This loan had an APR of 990.1% an... (3 pages)View decision -
Decision Reference DRN-4802688
17 May 2024 West One Loan Limited Not upheldMortgagesDRN-4802688 The complaint Ms L complains that she’s a victim of fraud and she was coerced by a third party into taking out a bridging loan with West One Loan Limited. She considers West One to have been complicit in the fraud. She also complains that West One wouldn’t allow her to extend t... (4 pages)View decision -
Decision Reference DRN-4787586
17 May 2024 Madison CF UK Limited Not upheldBanking and PaymentsDRN-4787586 Complaint Miss M has complained about a credit card Madison CF UK Limited (trading as “118 118 Money”) provided to her. She says that she couldn’t afford to make the payments on the credit card the subsequent limit increase and proportionate checks would clearly have shown this... (3 pages)View decision
