We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
-
Decision Reference DRN-4586713
5 Mar 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4586713 The complaint B is a company and is represented in bringing this complaint by its director, whom I’ll refer to as “Ms S”. She complains about the way HSBC UK Bank Plc handled B’s accounts when there was a dispute among directors. What happened Ms S and her business partner were... (4 pages)View decision -
Decision Reference DRN-4465452
5 Mar 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4465452 The complaint D, a limited company complains that National Westminster Bank Plc (NatWest) closed its bank account without reason. D wants NatWest to provide a proper explanation and reopen the account. D is also unhappy that NatWest prevented it from using the account switchin... (4 pages)View decision -
Decision Reference DRN-4661601
5 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4661601 The complaint Miss O complains that Monzo Bank Ltd (“Monzo”) failed to refund a transaction she didn’t recognise. What happened What Miss O says Miss O explained that she was in a relationship at the time and believes her partner used her Monzo card to make a payment from her a... (4 pages)View decision -
Decision Reference DRN-4616045
5 Mar 2024 The IPS Partnership plc UpheldPensions and AnnuitiesDRN-4616045 The complaint Mr D complains that The IPS Partnership Plc (IPS) delayed his requested transfer of his Self-Invested Personal Pension (SIPP) from the existing provider to a new provider. Mr D said that as a result of the delays, the SIPP couldn’t be accessed for several months. ... (4 pages)View decision -
Decision Reference DRN-4498875
5 Mar 2024 The Prudential Assurance Company Limited UpheldInvestmentsDRN-4498875 The complaint Mr R complains that The Prudential Assurance Company Limited (‘Prudential’) delayed the payment of a tax deferred allowance (‘TDA’) from a With-Profits Bond he holds with his wife. Mr R also complains that Prudential failed to provide an explanation why the value ... (4 pages)View decision -
Decision Reference DRN-4510784
5 Mar 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4510784 The complaint Mrs H and Mr H complain Bank of Scotland plc trading as Halifax (Halifax) failed to provide a full explanation why a payment they sent via the ATM was processed for a different amount than they requested, despite the confirmatory payment receipt showing their inte... (3 pages)View decision -
Decision Reference DRN-4394258
5 Mar 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4394258 The complaint Mr B, who is represented by a professional representative (“PR”) complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (“BPF”) rejected his claim under the Consumer Credit Act (“CCA”) 1974 in respect of a holiday product. The pro... (3 pages)View decision -
Decision Reference DRN-4572311
5 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4572311 The complaint Miss O complains that Monzo Bank Ltd (“Monzo”) failed to refund a transaction she didn’t recognise. What happened What Miss O says Miss O explained that she was in a relationship at the time and believes her partner used her Monzo card to make a payment from her a... (4 pages)View decision -
Decision Reference DRN-4600650
5 Mar 2024 Tesco Underwriting Limited Not upheldInsuranceDRN-4600650 The complaint Mr T’s representative complains on his behalf that Tesco Underwriting Limited (Tesco) unfairly declined to settle his claim on his motor insurance policy. They further complain about the poor customer service received. References to Mr T or his representative, wil... (3 pages)View decision -
Decision Reference DRN-4630815
5 Mar 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4630815 The complaint Mr C is complaining that National Westminster Bank Plc lent to him irresponsibly by providing him with an overdraft on two separate occasions. What happened In September 2021, NatWest approved Mr C’s application for an overdraft, giving him a limit of £500 and the... (4 pages)View decision
