We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
-
Decision Reference DRN-4729615
10 May 2024 Haven Insurance Company Limited UpheldInsuranceDRN-4729615 The complaint Mr O complains about the service that Haven Insurance Company Limited (“Haven”) gave him and that it disposed of his car without his permission following a claim under his motor insurance policy. When I mention Haven I also mean its suppliers. What happened Mr O h... (3 pages)View decision -
Decision Reference DRN-4713568
10 May 2024 Monmouthshire Building Society Not upheldMortgagesDRN-4713568 The complaint Mr B and Miss C complain that Monmouthshire Building Society (Monmouthshire) incorrectly advised them that their mortgage interest rate and monthly payments wouldn’t increase following the society’s announcement of a rise in its standard variable rate (SVR). They ... (4 pages)View decision -
Decision Reference DRN-4083427
10 May 2024 eToro (UK) Ltd Not upheldInvestmentsDRN-4083427 The complaint Mr F complains that three of his contract for differences positions were wrongly closed by eToro (UK) Ltd. He says the spread was too large – and larger than set out in the agreed terms – and that his stop loss was wrongly triggered. He wants eToro to refund the l... (3 pages)View decision -
Decision Reference DRN-4083431
10 May 2024 eToro (UK) Ltd Not upheldInvestmentsDRN-4083431 The complaint Mr F complains that five of his contract for differences positions were wrongly closed by eToro (UK) Ltd. He says the spread was too large – and larger than set out in the agreed terms – and that his stop loss was wrongly triggered. He wants eToro to refund the lo... (3 pages)View decision -
Decision Reference DRN-4790552
10 May 2024 Domestic & General Insurance Plc Not upheldInsuranceDRN-4790552 The complaint Mrs S complains that she’s been charged by Domestic & General Insurance Plc (D&G) to cover an appliance which she asked to be removed from her multi-appliance insurance policy. What happened Mrs S has a multi-appliance insurance policy underwritten by D&am... (2 pages)View decision -
Decision Reference DRN-4790559
10 May 2024 Barclays Bank UK PLC UpheldConsumer CreditDRN-4790559 The complaint Mr H is complaining about Barclays Bank UK PLC because he says it lent to him irresponsibly by granting him a loan he couldn’t afford to repay. What happened Mr H had overdraft facilities and a credit card with Barclays. On 2 November 2017, it gave him a loan for ... (4 pages)View decision -
Decision Reference DRN-4643317
10 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4643317 The complaint Miss H complains that Santander UK Plc (Santander) is refusing to refund her the amount she lost as the result of a scam. Miss H is being represented by a third party. To keep things simple, I will refer to Miss H throughout my decision. What happened The backgrou... (3 pages)View decision -
Decision Reference DRN-4685622
10 May 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4685622 The complaint Mrs C and Mr C complain that Santander UK Plc is refusing to refund them the amount they lost as the result of a scam. Mrs and Mr C are being represented by a third party. To keep things simple, I will refer to Mrs and Mr C throughout my decision. What happened Th... (5 pages)View decision -
Decision Reference DRN-4475026
10 May 2024 Elderbridge Limited Not upheldMortgagesDRN-4475026 The complaint Mr C complains that Elderbridge Limited are pursuing him for the repayment of a second charge secured loan that he says was taken out without his knowledge. What happened In 2004, a loan was taken out in the names of Mr C and his ex-partner that was secured on the... (3 pages)View decision -
Decision Reference DRN-4689870
10 May 2024 Mortgage Advice Bureau Limited UpheldMortgagesDRN-4689870 The complaint Miss W’s complaint is about delays she encountered during a re-mortgage application, made on the advice of an appointed representative of Mortgage Advice Bureau Limited (MAB). Miss W believes the delays meant she ended up having to apply to her existing lender for... (3 pages)View decision
