We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4788605
10 May 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4788605 The complaint Mr S complains that Clydesdale Bank Plc trading as Virgin Money provided him with poor customer service and significant delays regarding the transfer of his Individual Savings Account (ISA). What happened Mr S says that he applied to open a current account with Vi... (4 pages)View decision -
Decision Reference DRN-4586581
10 May 2024 AMG Financial Management Limited Not upheldMortgagesDRN-4586581 The complaint Mr and Mrs G’s complaint is about unsuitable advice and poor service they received from AMG Financial Management Limited. Mr G, who has dealt with the complaint throughout, says that his broker at AMG led him and Mrs G to believe they’d been approved for a mortgag... (4 pages)View decision -
Decision Reference DRN-4685237
10 May 2024 Liberty Mutual Insurance Europe SE Not upheldInsuranceDRN-4685237 The complaint L, a limited company, complains about the way Liberty Mutual Insurance Europe SE dealt with a claim on its covenant indemnity insurance policy and about the amount paid in settlement of the claim. What happened L bought a leasehold property and took out an insuran... (4 pages)View decision -
Decision Reference DRN-4790434
10 May 2024 Chetwood Financial Limited Not upheldConsumer CreditDRN-4790434 The complaint Mr S is complaining about Chetwood Financial Limited trading as Live Lend because he says it lent irresponsibly by giving him a loan he couldn’t afford. What happened In 2022, Mr S arranged a loan with Live Lend for £10,000 over a term of 3 years. The interest rat... (3 pages)View decision -
Decision Reference DRN-4552462
10 May 2024 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4552462 The complaint Mr P complains that a car supplied to him under a hire purchase agreement by Specialist Motor Finance Limited (“SMF”) was of an unsatisfactory quality. What happened In November 2022 Mr P was supplied with a used car through a hire purchase agreement with SMF. The... (4 pages)View decision -
Decision Reference DRN-4617010
10 May 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4617010 The complaint Miss M is unhappy that Lloyds Bank PLC will not refund transactions on her account which she says she did not make or authorise. What happened Miss M was studying here in the UK between 2019 and 2020 but flew home when the covid pandemic hit and she didn’t come ba... (4 pages)View decision -
Decision Reference DRN-4720600
10 May 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4720600 The complaint Mr B complains that Tesco Personal Finance PLC trading as Tesco Bank irresponsibly lent to him. What happened Mr B was approved for a Tesco credit card on 29 May 2019 with an initial £250 credit limit. Tesco altered the credit limit on multiple occasions which I h... (5 pages)View decision -
Decision Reference DRN-4784683
10 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4784683 The complaint Miss A complains that Santander UK Plc didn’t do enough to protect her when she fell victim to an investment scam. What happened Between November 2020 and April 2021 Miss A fell victim to an investment scam. She’d known the scammer for some time and felt they coul... (4 pages)View decision -
Decision Reference DRN-4721869
10 May 2024 Solium Capital UK Limited UpheldInvestmentsDRN-4721869 The complaint Mr M complains that Solium Capital UK Limited wrongly informed him that he could continue with his employee share scheme (the scheme) when he left his employment. What happened Mr M was an employee of Barclays which provided the scheme as from November 2020 for a ... (3 pages)View decision -
Decision Reference DRN-4788990
10 May 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4788990 The complaint Mr W complains about the service he had and the increase in premium charged by Admiral Insurance (Gibraltar) Limited (“Admiral”) following a non-fault claim on his car insurance policy. What happened Mr W had a car insurance policy with Admiral. In August 2023 a t... (3 pages)View decision
