We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4583178
22 Feb 2024 ClearBank Limited UpheldBanking and PaymentsDRN-4583178 The complaint V is unhappy that ClearBank Limited won’t refund money it lost as part of a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, so I’ll focus on giving the reasons for m... (3 pages)View decision -
Decision Reference DRN-3591445
22 Feb 2024 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3591445 The complaint Mr V, a sole trader, complains that The Royal Bank of Scotland Plc (RBS) acted unfairly when his borrowing was managed by the bank’s Global Restructuring Group (GRG), and that the bank hasn’t offered enough compensation for consequential losses. What happened From... (5 pages)View decision -
Decision Reference DRN-4544919
22 Feb 2024 AXA PPP Healthcare Limited Not upheldInsuranceDRN-4544919 The complaint Mr C complains about AXA PPP Healthcare Limited’s offer of settlement for the mis-sale of his private personal medical insurance policy. What happened In June 2016 Mr C took out private medical insurance for himself and his family. AXA PPP was the insurer. He and ... (6 pages)View decision -
Decision Reference DRN-4525590
22 Feb 2024 ClearBank Limited UpheldBanking and PaymentsDRN-4525590 The complaint A company, which I’ll refer to as S, complains that ClearBank Limited won’t refund money it lost as part of a scam. Miss S, who is a director of S, brings the complaint on S’s behalf. What happened The details of this complaint are well known to both parties, so I... (2 pages)View decision -
Decision Reference DRN-4519536
22 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4519536 The complaint Mr B complains that Barclays Bank UK PLC won’t reimburse him for the money he lost when he fell victim to a scam. What happened Mr B is represented in this complaint by a solicitor, for simplicity I will refer to Mr B throughout this decision, even when referencin... (4 pages)View decision -
Decision Reference DRN-4277851
22 Feb 2024 New Wave Capital Limited Not upheldBanking and PaymentsDRN-4277851 The complaint Mr J complains that New Wave Capital Limited (trading as Capital on Tap) is seeking to recover a debt from him under a guarantee which he says he didn’t agree to. What happened Mr J was a director of a company which I’ll refer to as “M”. In June 2022 M opened a re... (3 pages)View decision -
Decision Reference DRN-4606559
22 Feb 2024 Openwork Limited Not upheldPensions and AnnuitiesDRN-4606559 The complaint Mr D has complained he was given unsuitable advice by Reliance Financial Services in connection with buying a property by taking out a mortgage and using funds from his pension. Reliance Financial Services is an appointed representative of Openwork Limited trading... (8 pages)View decision -
Decision Reference DRN-4398356
22 Feb 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4398356 The complaint Mr D complains Santander UK Plc didn’t do enough to protect him when he was the victim of a lottery scam. What happened Mr D has an account with Santander and has been a customer of theirs for many years. He’s almost 90 and lost his wife a couple of years ago. He ... (3 pages)View decision -
Decision Reference DRN-4637430
22 Feb 2024 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-4637430 The complaint Mr and Mrs R complain about the decline of their home insurance claim by Lloyds Bank General Insurance Limited (Lloyds’). This complaint has been set up against Lloyds, as per their email to our service dated 4 May 2023. What happened The background to this compla... (3 pages)View decision -
Decision Reference DRN-4344688
22 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4344688 The complaint Mr and Mrs C complain about the information provided during a call with Barclays Bank UK PLC. What happened Mr C’s explained that after selling a business he deposited the funds received in his joint bank account with Barclays. At the time, Mr and Mrs C held a joi... (3 pages)View decision
