We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
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Decision Reference DRN-4660416
4 Mar 2024 Everyday Lending Limited Not upheldConsumer CreditDRN-4660416 The complaint Miss R is complaining that Everyday Lending Limited trading as Everyday Loans (ELL) lent to her irresponsibly by providing her with a personal loan. What happened In September 2022, Miss R applied for a loan with ELL to consolidate her debts. She had several debts... (4 pages)View decision -
Decision Reference DRN-4660186
4 Mar 2024 FCE Bank Plc UpheldConsumer CreditDRN-4660186 The complaint Mr D is unhappy with a vehicle supplied under finance by FCE Bank Plc trading as Ford Credit (‘FC’). What happened The parties are familiar with the background of this complaint so I will only summarise what happened briefly here. FC supplied Mr D a van on hire pu... (6 pages)View decision -
Decision Reference DRN-4283463
4 Mar 2024 GPUK LLP Not upheldBanking and PaymentsDRN-4283463 The complaint A company which I’ll call ‘N’ complains that GPUK LLP (trading as Global Payments) unfairly applied charges to their account. The complaint is brought on N’s behalf by one of their directors, Mr S. Mr S is represented by Mr O, but for ease, I’ll refer to Mr S thro... (3 pages)View decision -
Decision Reference DRN-4659728
4 Mar 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4659728 The complaint Mr L complains Wise Payments Limited (“Wise”) blocked and closed his account, and it has failed to return all his funds. To put things right, Mr L wants all the funds returned to him, and for Wise to pay him compensation. What happened Following an internal review... (6 pages)View decision -
Decision Reference DRN-4627217
4 Mar 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4627217 The complaint Mr P has complained about delays by Advantage Insurance Company Limited in assessing a claim under his motor insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. In summary Mr P uploaded i... (2 pages)View decision -
Decision Reference DRN-4465812
4 Mar 2024 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-4465812 The complaint Ms F complains about the way in which American Express Services Europe Limited handled her disputed transaction claim. What happened Ms F had to arrange for a plumber to attend her property to fix a leak. She provided her AESEL card details to the plumber at the s... (3 pages)View decision -
Decision Reference DRN-4534359
4 Mar 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4534359 The complaint Mr T complains that Clydesdale Bank Plc trading as Virgin Money hasn’t provided sufficient compensation given the distress and inconvenience caused by it incorrectly duplicating transfers from his account. The payments were being made to Mr T’s other accounts (inc... (3 pages)View decision -
Decision Reference DRN-4378049
4 Mar 2024 U K Insurance Limited Not upheldInsuranceDRN-4378049 The complaint Mrs R has complained that U K Insurance Limited trading as Direct Line produced misleading documentation. She has also complained that it didn’t change an email address when asked to do so. What happened The background to this matter is not in dispute. In summary ... (2 pages)View decision -
Decision Reference DRN-4533810
4 Mar 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4533810 The complaint Mr J complains about the service he received from Lloyds Bank Plc when he made an international money transfer (IMT). What happened Mr J authorised an IMT for £2,168.41 via his on-line banking at 08.42am on 24 August 2023. He called Lloyds to cancel the transfer a... (2 pages)View decision -
Decision Reference DRN-4638929
4 Mar 2024 Barclays Bank UK PLC Not upheldConsumer CreditDRN-4638929 The complaint Mr and Mrs H say Barclays Bank UK PLC lent to them irresponsibly. What happened Mr and Mrs H took out a Resolve loan from Barclays on in December 2012. The loan was for £3,500 and the term was 30 months. It was repaid by October 2014. The loan was taken out as Mr ... (2 pages)View decision
