We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
-
Decision Reference DRN-4457726
9 May 2024 CA AUTO FINANCE UK LTD Not upheldConsumer CreditDRN-4457726 The complaint Mr S complains about a car he acquired with credit provided by CA Auto Finance UK Ltd. What happened In June 2023 Mr S entered into a regulated personal contract purchase agreement with CA Auto Finance UK Ltd (CAAF) in relation to a used car. The car was four year... (2 pages)View decision -
Decision Reference DRN-4787464
9 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4787464 The complaint Mr L complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (46 pages)View decision -
Decision Reference DRN-4789858
9 May 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4789858 The complaint Mr L and Mrs D have complained about how Advantage Insurance Company Limited (Advantage) carried out repairs following a claim under a home insurance policy. As Mr L mainly seemed to deal with the complaint, for ease, I will normally only refer to him. What happen... (3 pages)View decision -
Decision Reference DRN-4707429
9 May 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4707429 The complaint Mr B has complained that National Westminster Bank Plc (NatWest) won’t refund transactions he says he didn’t make or otherwise authorise. What happened Between April and August 2023, Mr B’s NatWest account was occasionally used for gambling payments, made across t... (4 pages)View decision -
Decision Reference DRN-4710752
9 May 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4710752 The complaint Mr G has complained that Monzo Bank Ltd blocked his account. He is also unhappy with the security identification process that Monzo asked him to complete in order for him to use its banking app. What happened The detailed background of this complaint is well known... (3 pages)View decision -
Decision Reference DRN-4786001
9 May 2024 National Savings and Investments Not upheldBanking and PaymentsDRN-4786001 The complaint Mr M complains about the way that National Savings and Investments (NS&I) handled the purchase of a premium bond. What happened In mid-September 2023, Mrs S bought her grandson, Mr M a premium bond. Mrs S was told by NS&I that she would receive confirmatio... (2 pages)View decision -
Decision Reference DRN-4623644
9 May 2024 Grove Pension Solutions Limited Not upheldPensions and AnnuitiesDRN-4623644 The complaint Mr M has complained about the advice he received from Grove Pension Solutions Limited (‘Grove’) to transfer his occupational defined benefit (‘DB’) pension to a personal arrangement with Royal London. Mr M has stated that this advice was unsuitable and has caused ... (6 pages)View decision -
Decision Reference DRN-4788483
9 May 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4788483 The complaint Mr M complains HSBC UK Bank Plc has applied a CIFAS marker against him unfairly and has caused immense distress given the way it has handled his complaint. What happened Mr M says he discovered in 2021 that HSBC had applied a CIFAS marker against him relating to a... (2 pages)View decision -
Decision Reference DRN-4427711
9 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4427711 The complaint Ms N complains Barclays Bank UK PLC didn’t do enough to protect her when she fell victim to an investment scam. What happened Ms N has an account with Barclays. In 2021 Ms N says a friend who she was speaking to about cryptocurrency recommended a trading platform ... (2 pages)View decision -
Decision Reference DRN-4734208
9 May 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4734208 The complaint Mr E complains that was unable to contact the fraud department at NewDay Ltd, trading as John Lewis Partnership Card, which left him without the use of his credit card. What happened In November 2023, Mr E attempted to use his NewDay credit card to make a purchase... (2 pages)View decision
