We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
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Decision Reference DRN-4788147
3 Jul 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4788147 The complaint Mr M complains that he received a poor level of service from Lloyds when he got in touch with the bank about closing an account. What happened Mr M complained to Lloyds in October last year, after he says he experienced poor service via the bank’s online chat serv... (3 pages)View decision -
Decision Reference DRN-4704589
3 Jul 2024 Compagnie Generale de Location d'Equipements UK Not upheldConsumer CreditDRN-4704589 The complaint Mr N complains that Compagnie Generale de Location d’Equipements UK, trading as CGI Finance, lent to him irresponsibly and without carrying out proper affordability checks. What happened In August 2023 CGI approved a loan for Mr N to enable him to buy a boat. It l... (3 pages)View decision -
Decision Reference DRN-4632099
3 Jul 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4632099 The complaint Mrs F complains about damage charges that Mitsubishi HC Capital UK Plc trading as Novuna Vehicle Solutions has invoiced her for. What happened In October 2020 Mrs F entered into a hire agreement with Novuna for a car. In October 2023, after the agreement had come ... (4 pages)View decision -
Decision Reference DRN-4790513
3 Jul 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4790513 The complaint Mr M complains that Lloyds Bank PLC unfairly decided to close his accounts. He’s also unhappy that the closure process was delayed. What happened In November 2023, as part of dealing with an ongoing complaint, Lloyds told Mr M that it would be closing all his acco... (3 pages)View decision -
Decision Reference DRN-4812346
3 Jul 2024 U K Insurance Limited Not upheldInsuranceDRN-4812346 The complaint Mr S’ complaint is about a claim he made on his U K Insurance Limited trading as Churchill Insurance (‘UKI’) legal expenses insurance policy. Mr S says UKI treated him unfairly. What happened Mr S made a claim on his UKI legal expenses insurance policy for cover t... (3 pages)View decision -
Decision Reference DRN-4837039
3 Jul 2024 DAS Legal Expenses Insurance Company Limited Not upheldInsuranceDRN-4837039 The complaint Mr L is unhappy with what DAS Legal Expenses Insurance Company Limited did following a claim on his legal expense insurance policy. What happened Mr L had a long running dispute with his neighbours relating to trespass and nuisance. He claimed for assistance on hi... (3 pages)View decision -
Decision Reference DRN-4884689
3 Jul 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4884689 The complaint Mr G complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (‘BPF’) is liable to pay him additional compensation following a complaint made about a timeshare bought using credit provided by BPF. What happened In 2008 Mr G was the ... (5 pages)View decision -
Decision Reference DRN-4886371
3 Jul 2024 Santander UK Plc Not upheldConsumer CreditDRN-4886371 The complaint Mrs O complains that Santander UK Plc irresponsibly agreed loans for her. What happened Santander agreed two loans for Mrs O. The first was taken out in November 2021, the second in May 2022. I’ve summarised some of the information Santander provided about these l... (4 pages)View decision -
Decision Reference DRN-4848673
3 Jul 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-4848673 The complaint Mr A complains that Metro Bank PLC did not refund the £5,220 he says he lost to a scam. What happened Mr A owns a company that finds and rents out property for a specific client. He found a property that matched what the client was looking for, via a sourcing comp... (2 pages)View decision -
Decision Reference DRN-4845444
3 Jul 2024 Countrywide Assured Plc Not upheldInsuranceDRN-4845444 The complaint The estate of Mr P has complained that Countrywide Assured Plc has not made any payment on a life insurance policy. What happened Mr P took out a life insurance policy in 1973. The policy was originally taken out with a different insurer for whom Countrywide has n... (2 pages)View decision
