We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366763 results
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Decision Reference DRN-4664117
8 May 2024 Acromas Insurance Company Limited Not upheldInsuranceDRN-4664117 The complaint Mrs M is unhappy with the decision made by Acromas Insurance Company Limited (Acromas) when dealing with a claim under the parts and garage cover part of her car breakdown insurance policy. What happened Mrs M took out parts and garage cover as part of her car br... (2 pages)View decision -
Decision Reference DRN-4784866
8 May 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-4784866 The complaint Mr M complains that after making a claim under his car insurance with Advantage Insurance Company Limited (Advantage), his car was returned to him from the repairing garage with new damage and issues which weren’t there before. What happened Mr M has a car insuran... (3 pages)View decision -
Decision Reference DRN-4626423
8 May 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4626423 The complaint Mrs A is unhappy with Admiral Insurance (Gibraltar) Limited’s (Admiral) handling of what she says is a fraudulent claim made against her motor insurance policy. What happened Mrs A has previously asked the Financial Ombudsman Service to consider a complaint about ... (2 pages)View decision -
Decision Reference DRN-4781761
8 May 2024 Chetwood Financial Limited Not upheldBanking and PaymentsDRN-4781761 Complaint Mr D has complained that Chetwood Financial Limited (trading as “Wave”) irresponsibly provided him with a credit card, which it then increased the credit limit on, without checking his circumstances and this made it far too easy to acquire debt. Background Mr D was pr... (3 pages)View decision -
Decision Reference DRN-4513545
8 May 2024 Mortgage Advice Bureau Limited Not upheldMortgagesDRN-4513545 The complaint Mr G and Mrs Y complain that Meridian Mortgages, an appointed representative of Mortgage Advice Bureau, withdrew its service from them. What happened On 2 June 2023 Mr G and Mrs Y approached Meridian for mortgage advice. After carrying out a fact find, Meridian ob... (2 pages)View decision -
Decision Reference DRN-4784671
8 May 2024 U K Insurance Limited UpheldInsuranceDRN-4784671 The complaint Mr J complains UK Insurance Limited trading as Churchill (UKI) unfairly cancelled his motor insurance policy. UKI are the underwriters of this policy i.e. the insurer. Part of this complaint concerns the actions of the intermediary. As UKI have accepted it is acco... (3 pages)View decision -
Decision Reference DRN-4731383
8 May 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4731383 The complaint Mr T complains Nationwide Building Society (NBS) provided poor customer service when dealing with the recall of a payment he made in error. What happened Mr T says in late September 2023 he made a genuine error and made an online payment of £1,370 to a fitness cen... (2 pages)View decision -
Decision Reference DRN-4783601
8 May 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4783601 The complaint Mr C says NewDay Ltd, trading as John Lewis Credit Card, unfairly continued to block payments he tried to make using his credit card account. What happened Mr C was prevented from making a purchase using his credit card in September 2023 due to suspected fraud. He... (3 pages)View decision -
Decision Reference DRN-3643071
8 May 2024 Zurich Assurance Ltd Not upheldPensions and AnnuitiesDRN-3643071 The complaint Mr N complained about the transfer of his personal pension from Zurich Assurance Ltd to a small self-administered scheme (“SSAS”). The transfer took place in June 2014. The SSAS was subsequently used to invest in storage units in England, an unregulated and higher... (10 pages)View decision -
Decision Reference DRN-4716962
8 May 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4716962 The complaint Mrs W complains that Admiral Insurance (Gibraltar) Limited would not cover the full cost of repairing her car after she made a claim on her motor insurance policy. What happened An Ombudsman looked at this case and provided her initial thoughts in her provisional ... (4 pages)View decision
