We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
-
Decision Reference DRN-4773826
3 Jul 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4773826 The complaint Mr D complains that Accredited Insurance (Europe) Ltd (“Accredited”) said it would pay a proportion of a claim under his car insurance policy because he’d misrepresented his annual mileage. What happened Mr D had a motor insurance policy with Accredited covering h... (3 pages)View decision -
Decision Reference DRN-4879103
3 Jul 2024 Golden Leaves Ltd Not upheldFuneral Planning ServicesDRN-4879103 The complaint Mrs H complains that Golden Leaves Ltd mis-sold her a funeral plan. What happened To summarise, in April 2022, Mrs H bought a Golden Leaves Silver funeral plan. The plan was sold by a third party and Mrs H chose to pay for it over 12 months. Overall, her plan cost... (3 pages)View decision -
Decision Reference DRN-4743984
3 Jul 2024 Financial Administration Services Limited UpheldPensions and AnnuitiesDRN-4743984 The complaint Ms W is unhappy with the delay she feels Financial Administration Services Limited (FASL) is responsible for in the transfer of her Pension Sharing Order (PSO) from a provider I’ll refer to as provider R to it. What happened Annexes to two PSOs dated 16 September ... (4 pages)View decision -
Decision Reference DRN-4674442
3 Jul 2024 HSBC UK Bank Plc Not upheldConsumer CreditDRN-4674442 The complaint Mr J complains that HSBC UK Bank Plc trading as first direct mis-sold him a loan and didn’t make reasonable adjustments given his circumstances. What happened Mr J applied for a £4,000 loan from First Direct in September 2022 and this was agreed on 7 October 2022.... (3 pages)View decision -
Decision Reference DRN-4729318
3 Jul 2024 AXA PPP Healthcare Limited UpheldInsuranceDRN-4729318 The complaint Mrs B complains about the information AXA PPP Healthcare Limited gave to her when she took out a private medical insurance policy, its subsequent decision to decline a claim and its failure to provide a refund on cancellation of the policy. What happened In summar... (4 pages)View decision -
Decision Reference DRN-4718737
3 Jul 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4718737 The complaint Ms T complains that Santander UK Plc (“Santander”) won’t refund money she lost when she fell victim to an employment scam. What happened In November 2023, Ms T fell victim to an employment scam. She explains she was looking for remote jobs and came across an adver... (3 pages)View decision -
Decision Reference DRN-4718186
3 Jul 2024 Northern Bank Limited UpheldBanking and PaymentsDRN-4718186 The complaint Ms B complains Northern Bank Limited trading as Danske Bank is trying to claim £10,000 back from a joint account she’s named on. What happened Ms B has an account with Danske Bank with a debit card and has been a customer for approximately 10 years. She says befor... (3 pages)View decision -
Decision Reference DRN-4858738
3 Jul 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4858738 The complaint Mr S complains about the service provided by Lloyds Bank PLC (‘Lloyds’) in relation to declined Automatic Teller Machine (‘ATM’) transactions. What happened An unknown person attempted nine ATM withdrawals on Mr S’ account late at night – all of which Lloyds decli... (3 pages)View decision -
Decision Reference DRN-4879274
3 Jul 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4879274 The complaint Mr B complains Lloyds Bank PLC won’t refund the money he lost to a scam. What happened Around early 2019, Mr B saw an online advert for an investment company, Z. It appeared to be endorsed by a well-known public figure so Mr B thought it seemed legitimate and deci... (3 pages)View decision -
Decision Reference DRN-4787422
3 Jul 2024 Atlanta Insurance Intermediaries Limited UpheldInsuranceDRN-4787422 The complaint Mr D complains about how Atlanta Insurance Intermediaries Limited trading as Swinton Insurance administered his commercial motor insurance policy. What happened Mr D called Swinton to make a mid-term adjustment to his policy. He agreed to pay a deposit for this, ... (2 pages)View decision
