We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-4740484
15 Apr 2024 Aldermore Bank Plc UpheldBanking and PaymentsDRN-4740484 The complaint Mr G complains that Aldermore Bank Plc say he owes them interest due to an overpayment, and they provided him with poor customer service. What happened Mr G says that he contacted Aldermore on 18 July 2023 to seek information why he stopped receiving interest on h... (5 pages)View decision -
Decision Reference DRN-4698729
15 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4698729 The complaint Miss H has complained that Monzo Bank Ltd irresponsibly lent to her and unfairly continued applying charges to her overdraft when she was in financial difficulty. What happened Miss H was provided with an overdraft on her Monzo account, and the limit was then incr... (3 pages)View decision -
Decision Reference DRN-4632000
15 Apr 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4632000 The complaint Mr B complained because Monzo Bank Limited refused to refund him for transactions which he said he didn’t make. What happened On 6 September 2023, two payments debited Mr B’s Monzo credit card. One was a £15 payment to a phone retailer, and the other was a £770.99... (5 pages)View decision -
Decision Reference DRN-4672844
15 Apr 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4672844 The complaint Mrs T complains that Clydesdale Bank Plc trading as Virgin Money declined transactions on her credit card. What happened Mrs T says that she is unable to use her Virgin Money credit card for transactions with certain merchants and when these issues arise, she isn’... (3 pages)View decision -
Decision Reference DRN-4577081
15 Apr 2024 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-4577081 The complaint Mrs M complains that The Co-operative Bank plc (‘Co-op’) won’t refund the money she lost when she fell victim to a scam. What happened Mrs M says that in February 2023 her laptop was making an awful noise and she was unable to get it to stop. A number appeared on ... (5 pages)View decision -
Decision Reference DRN-4721090
15 Apr 2024 Billing Finance Limited Not upheldConsumer CreditDRN-4721090 Complaint Mrs C complains that Billing Finance Limited (“Billing Finance”) unfairly entered into a hire- purchase agreement with her. She’s effectively said that the payments to the agreement were unaffordable and so it shouldn’t have been provided to her. Background In March 2... (3 pages)View decision -
Decision Reference DRN-4657647
15 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4657647 Complaint Mr O complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In October 2018, Moneybarn provided Mr... (3 pages)View decision -
Decision Reference DRN-4700231
15 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4700231 Complaint Mr G complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In May 2019, Moneybarn provided Mr G w... (3 pages)View decision -
Decision Reference DRN-4668485
15 Apr 2024 Santander UK Plc Not upheldConsumer CreditDRN-4668485 Complaint Mr M has complained about a personal loan Santander UK Plc (“Santander”) which he says it irresponsibly provided to him. He says the loan was unaffordable and so shouldn’t have been provided to him. Background Mr M has also complained about an overdraft that Santander... (3 pages)View decision -
Decision Reference DRN-4647268
15 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4647268 Complaint Miss A complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In November 2018, Moneybarn provided Miss A with finance for a used car. The cash price o... (3 pages)View decision
