We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-4077407
12 Apr 2024 Tickmill UK LTD Not upheldInvestmentsDRN-4077407 The complaint Miss L complains that Tickmill UK LTD (‘Tickmill’) unfairly closed her account. She said that caused her a financial loss. She wants Tickmill to pay her compensation for that. What happened Miss L had a number of trading accounts provided by Tickmill which she use... (6 pages)View decision -
Decision Reference DRN-4706266
12 Apr 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4706266 The complaint Mr K complains about the way BMW Financial Services (GB) Limited trading as Alphera Financial Services (BMWFS) dealt with his complaint about a car he’d acquired through a finance agreement with BMWFS. BMWFS accepted the car was not of satisfactory quality, took t... (4 pages)View decision -
Decision Reference DRN-4566353
12 Apr 2024 J D Williams & Company Limited Not upheldConsumer CreditDRN-4566353 The complaint Ms M complains that J D Williams & Company Limited, trading as Jacamo (JWD), irresponsibly provided her with two catalogue credit accounts and credit limit increases (CLIs) she couldn’t afford. What happened The first account started in January 2013 and the se... (2 pages)View decision -
Decision Reference DRN-4522977
12 Apr 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-4522977 The complaint Ms A complains that American Express Services Europe Limited (AESEL) irresponsibly provided her with a credit limit increase (CLI) to her credit card account in 2022. What happened Ms A applied online for, and obtained, an AESEL credit account in 2016. The credit ... (2 pages)View decision -
Decision Reference DRN-4662233
12 Apr 2024 Progeny Wealth Limited Not upheldPensions and AnnuitiesDRN-4662233 The complaint Mr E has complained that Progeny Wealth Limited (‘Progeny’) misled him about the transfer of two of his occupational defined benefit (‘DB’) pensions. Mr E has stated that from the inception of his relationship with Progeny the transfer of these two DB pensions had... (8 pages)View decision -
Decision Reference DRN-4575956
12 Apr 2024 Rooftop Mortgages Limited Not upheldMortgagesDRN-4575956 The complaint Ms F is unhappy that Rooftop Mortgages Limited didn’t respond to a shortfall mortgage settlement offer she proposed to them in a timely manner. What happened Ms F had an interest only mortgage with Rooftop and obtained an equity release agreement with another prov... (3 pages)View decision -
Decision Reference DRN-4709200
12 Apr 2024 Dignity Funerals Limited Not upheldFuneral Planning ServicesDRN-4709200 The complaint Mrs B complains that she’s unable to use the funeral director of her choice with her funeral plan. She’s also unhappy about delays in receiving her welcome pack from Dignity Funerals Limited. If she’s not able to use her local funeral director, Mrs B would like he... (3 pages)View decision -
Decision Reference DRN-4700244
12 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4700244 The complaint Miss B complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss B is being represented by a third party. To keep things simple, I will refer to Miss B throughout my decision. What happened The background of t... (4 pages)View decision -
Decision Reference DRN-4688989
12 Apr 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4688989 The complaint Mr E complains that a car he acquired with a hire purchase agreement with Creation Consumer Finance Ltd (“Creation”) was of unsatisfactory quality. What happened In November 2022, Mr E entered into a hire purchase agreement with Creation for a car. The car was aro... (3 pages)View decision -
Decision Reference DRN-4695074
12 Apr 2024 Scottish Equitable Plc UpheldInsuranceDRN-4695074 The complaint Miss W complains that Scottish Equitable Plc, trading as Aegon, unfairly declined an insurance claim she made and cancelled all her cover. What happened The history of events is well known to the parties, so I won’t repeat the detail here. In brief summary, Miss W... (4 pages)View decision
