We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
-
Decision Reference DRN-4881032
2 Jul 2024 Cynergy Bank Plc UpheldBanking and PaymentsDRN-4881032 The complaint Mrs K complains about the way Cynergy Bank Limited has administered her savings accounts with it and about the service it provided to her. Mrs K’s husband Mr K has brought the complaint on her behalf. For ease, I’ll refer only to Mrs K unless the facts require oth... (9 pages)View decision -
Decision Reference DRN-4767763
2 Jul 2024 Halifax Share Dealing Limited Not upheldInvestmentsDRN-4767763 The complaint Ms Q complains that Halifax Share Dealing Limited (HSDL) failed to notify her of corporate actions affecting her shareholdings. What happened Ms Q says she first complained to HSDL in September 2022 about not receiving emails relating to her shareholdings. Another... (2 pages)View decision -
Decision Reference DRN-4785297
2 Jul 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4785297 The complaint Mr A complains about how Tesco Personal Finance PLC trading as Tesco Bank (‘TB’) handled a claim he made to it. What happened The parties are familiar with the background details of this complaint – so I will simply summarise it here. It reflects my informal remit... (7 pages)View decision -
Decision Reference DRN-4821570
2 Jul 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4821570 The complaint Mr K complains that Wise Payments Limited didn’t protect him from an investment scam. Mr K is being supported in making his complaint by a representative. But for ease, I’ll refer to Mr K in this decision. What happened In 2021 Mr K says he was introduced by a fri... (3 pages)View decision -
Decision Reference DRN-4663104
2 Jul 2024 Motability Operations Limited Not upheldConsumer CreditDRN-4663104 The complaint Mr A complains about a decision taken by Motability Operations Limited (“MOL”) to refuse him access to its scheme for one year. What happened Mr A complained to MOL about its decision to refuse him access to its scheme for one year. But MOL responded to say that i... (2 pages)View decision -
Decision Reference DRN-4829784
2 Jul 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4829784 The complaint Miss A is unhappy with the service she’s received from Inter Partner Assistance SA (Inter Partner) when she made a claim under her home emergency policy. What happened Miss A made a claim on 6 September 2023 under her home emergency policy following a blocked toil... (2 pages)View decision -
Decision Reference DRN-4865361
2 Jul 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4865361 The complaint Miss K complains that Advantage Insurance Company Limited unfairly cancelled her motor insurance policy. Any reference to Advantage also includes the actions of its agents. What happened Miss K held a motor insurance policy which was underwritten by Advantage. Mis... (4 pages)View decision -
Decision Reference DRN-4885204
2 Jul 2024 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4885204 The complaint Mr O complains that American Express Services Europe Limited (AESEL) hasn’t refunded a payment he made using his credit card. What happened In June 2023, Mr O says he was searching online for a one night stay at a hotel near a specific UK airport. He wanted to sta... (4 pages)View decision -
Decision Reference DRN-4881966
2 Jul 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4881966 The complaint Mr L is unhappy that Lloyds Bank PLC closed his local branch without consulting him. What happened Mr L raised a complaint with Lloyds as he was unhappy that they had closed his local branch without consulting him. Lloyds responded to Mr L and confirmed that they ... (2 pages)View decision -
Decision Reference DRN-4732194
2 Jul 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4732194 The complaint Mr O complains that Wise Payments Limited won’t refund him money he says he lost as a result of a scam. He is also unhappy that Wise closed his accounts and the service it provided to him. What happened Mr O had two accounts with Wise – a business account and a pe... (4 pages)View decision
