We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-4870240
24 Jun 2024 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-4870240 The complaint Mr P has complained about Accredited Insurance (Europe) Ltd’s decline of a claim under the home emergency section of his home insurance policy. What happened On 23 October 2023, Mr P contacted Accredited, as he was not getting any hot water. A contractor attended... (4 pages)View decision -
Decision Reference DRN-4865418
24 Jun 2024 Brent Shrine Credit Union Limited Not upheldConsumer CreditDRN-4865418 The complaint Mr B complains that Brent Shrine Credit Union Limited trading as My Community Bank was irresponsible in its lending to him. He wants all interest fees and charges removed from his loan so that he is only liable for repaying the amount borrowed. What happened Mr B ... (5 pages)View decision -
Decision Reference DRN-4837811
24 Jun 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4837811 The complaint Ms S complains that TSB Bank plc failed to carry out her instructions to block payments to gambling operators causing her to lose a great deal of money. What happened Ms S said she suffered a nervous breakdown in 2020 which resulted in a gambling addiction. She sa... (4 pages)View decision -
Decision Reference DRN-4858539
24 Jun 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4858539 The complaint Mr N is unhappy with several aspects of the service that he’s received from Clydesdale Bank Plc, trading as Virgin Money. What happened Mr N has a credit account with Virgin and complained to Virgin about his not receiving paper account statements to his address. ... (3 pages)View decision -
Decision Reference DRN-4476912
24 Jun 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4476912 The complaint Mr H, via a representative, complains that HSBC UK Bank Plc trading as first direct (“HSBC”) have failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat eve... (3 pages)View decision -
Decision Reference DRN-4526120
24 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4526120 The complaint Mr H, via a representative, complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instea... (3 pages)View decision -
Decision Reference DRN-3996317
24 Jun 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-3996317 The complaint Mrs P has complained about Mitsubishi HC Capital UK Plc trading as Hitachi Capital Consumer Finance’s (‘Mitsubishi’) response to a claim she made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair rela... (5 pages)View decision -
Decision Reference DRN-4768623
24 Jun 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4768623 The complaint Mr H complained that The Royal London Mutual Insurance Society Limited trading as Scottish Life Pensions (Royal London) had mis-sold a pension policy to him. He believed the pension would provide an income for life, but this was not the case. He also complained th... (3 pages)View decision -
Decision Reference DRN-4870061
24 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4870061 The complaint Mrs B complains that Barclays Bank UK PLC closed her current account in error, causing her difficulties in reinstating her direct debits and standing orders. What happened The late Mr B sadly died at the end of October 2023. On 1 November Mrs B visited the branch ... (3 pages)View decision -
Decision Reference DRN-4526018
24 Jun 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4526018 The complaint Mrs T complains that National Westminster Bank Plc didn’t handle her fraud claim appropriately. What happened Mrs T has a representative in bringing this complaint – for simplicity I’ll refer to Mrs T in relation to comments made by her and on her behalf. The deta... (2 pages)View decision
