We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
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Decision Reference DRN-4603048
2 Jul 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4603048 The complaint Mr S is unhappy that Nationwide Building Society won’t reimburse him £299 that he’s owed from a merchant. What happened Mr S engaged the services of a locksmith to repair the front door of his home. The locksmith initially quoted Mr S a figure of around £200 to co... (2 pages)View decision -
Decision Reference DRN-4884769
2 Jul 2024 Advantage Finance Ltd Not upheldConsumer CreditDRN-4884769 The complaint Miss B is complaining about Advantage Finance Ltd (AFL). She says they acted irresponsibly in lending to her and complains that this created an unfair relationship. Miss B’s complaint has been brought to us by a representative but for ease I’ve written as if we’ve... (4 pages)View decision -
Decision Reference DRN-4819473
2 Jul 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4819473 The complaint Mr C complains that Lloyds Bank PLC won’t review his credit limit increase request. What happened Mr C feels that his credit limit was unfairly reduced by Lloyds, and he made a complaint with them about this. As part of Lloyds response to him on 31 January 2023, t... (3 pages)View decision -
Decision Reference DRN-4803068
2 Jul 2024 Haven Insurance Company Limited Not upheldInsuranceDRN-4803068 The complaint Mr A complains about how Haven Insurance Company Limited handled a claim made on his commercial motor insurance policy. What happened Mr A was involved in an accident with another car, and he said he wasn’t at fault. But he was unhappy that Haven caused delays in... (2 pages)View decision -
Decision Reference DRN-4830282
2 Jul 2024 AA Underwriting Insurance Company Limited Not upheldInsuranceDRN-4830282 The complaint Mrs K complains that AA Underwriting Insurance Company Limited have provided poor service, delaying her claim and causing her distress and inconvenience. What happened Mrs K held a buildings and contents insurance policy with AA. In December 2022 Mrs K had a leak... (3 pages)View decision -
Decision Reference DRN-4537356
2 Jul 2024 The Co-operative Bank Plc Not upheldMortgagesDRN-4537356 The complaint Mr H complains that his mortgage with The Co-operative Bank Plc trading as Platform was mis-sold, and that Platform has withheld information from him even after he’s made a subject access request. What happened Mr H and his former partner took out a mortgage in 20... (3 pages)View decision -
Decision Reference DRN-4884536
2 Jul 2024 Premium Credit Limited Not upheldConsumer CreditDRN-4884536 The complaint Mr K complains that Premium Credit Limited (PCL) opened a credit agreement without his authorisation and are incorrectly reporting missed payments to his credit file. What happened In February 2022 PCL received instruction to set up a credit agreement to fund Mr K... (3 pages)View decision -
Decision Reference DRN-4776023
2 Jul 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4776023 The complaint Ms G complains about AXA Insurance UK Plc’s response to her home insurance claim. AXA are the underwriters (insurers) of this policy. Much of this complaint concerns the actions of their appointed repair agents. As AXA accept they are accountable for the actions o... (3 pages)View decision -
Decision Reference DRN-4884280
2 Jul 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4884280 The complaint Mr G’s complaint is that Clydesdale Financial Services Limited trading as Barclays Partner Finance (‘BPF’) acted unfairly and unreasonably when deciding against paying his claim under Section 75 of the Consumer Credit Act 1974 (the ‘CCA’) and turning down his comp... (3 pages)View decision -
Decision Reference DRN-4877907
2 Jul 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4877907 The complaint Mr E complains that National Westminster Bank Plc (NWest) won’t refund money he lost in an investment scam. What happened What Mr E says: Mr E’s complaint has been put to us by a third-party claims firm. He says he made ten payments totalling £4,517 from two of hi... (4 pages)View decision
