We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
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Decision Reference DRN-4500521
2 Jul 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4500521 The complaint Mr M complains that Lloyds Bank PLC closed his accounts without providing an explanation. Mr M says this caused him stress, affected his health and impacted his credit score. What happened The detailed background of this complaint is well known to both parties. So... (4 pages)View decision -
Decision Reference DRN-4805251
2 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4805251 The complaint Mr W complains that Monzo Bank Ltd closed his account. Mr W is also unhappy that Monzo asked him to provide identification so that it could process a data subject access request. Mr W wants his account reopened and compensation. What happened The detailed backgrou... (3 pages)View decision -
Decision Reference DRN-4857337
1 Jul 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4857337 The complaint Miss J complains that Nationwide Building Society was irresponsible when it offered her two credit card accounts. What happened Nationwide opened a credit card account for Miss J on 14 February 2019 with a credit limit of £750. It increased her credit limit to £1,... (5 pages)View decision -
Decision Reference DRN-4537812
1 Jul 2024 Tesla Financial Services Limited Not upheldConsumer CreditDRN-4537812 The complaint Mr G complains that Tesla Financial Services Limited (TFS) mis-sold him a car. What happened In December 2022 Mr G entered into a regulated conditional sale agreement with TFS to finance his purchase of a car. He says that all of his previous cars had had an ultra... (3 pages)View decision -
Decision Reference DRN-4873631
1 Jul 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4873631 The complaint Miss K complains that Santander UK Plc (Santander) won’t refund money she lost in a job scam. What happened What Miss K says: Miss K was looking to earn some extra money and was contacted by someone about a job opportunity. The job was to complete optimisation of ... (4 pages)View decision -
Decision Reference DRN-4763047
1 Jul 2024 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-4763047 The complaint Mr W has complained about the information which Aviva Life & Pensions UK Limited provided him about his pension policies’ transfer value, and that the amount he received was lower than Aviva had previously set out. Mr W has said that he was unaware that the pr... (3 pages)View decision -
Decision Reference DRN-4382893
1 Jul 2024 Tesco Personal Finance PLC Not upheldConsumer CreditDRN-4382893 The complaint Mr C is unhappy with the response from Tesco Personal Finance Plc (Tesco), following a complaint he made. What happened In September 2016 Mr C purchased solar panels. He says he was told at the time that the panels would provide an income from the Feed in Tariff (... (3 pages)View decision -
Decision Reference DRN-4869101
1 Jul 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4869101 The complaint Ms A and Mr P complain that, despite having followed the instructions in the Final Redemption Statement they received from Barclays Bank UK PLC, to calculate the amount they needed to pay to redeem their mortgage, Barclays said they owed more money, and they had t... (6 pages)View decision -
Decision Reference DRN-4854217
1 Jul 2024 MotoNovo Finance Limited Not upheldConsumer CreditDRN-4854217 The complaint Mrs O is unhappy with the quality of a car supplied to her under a hire purchase agreement with MotoNovo Finance Limited (“MotoNovo”). What happened Mrs O acquired a used car under a 61 month hire purchase agreement with MotoNovo in May 2023. The car was seven yea... (3 pages)View decision -
Decision Reference DRN-4761377
1 Jul 2024 BUPA Insurance Limited Not upheldInsuranceDRN-4761377 The complaint Ms Z complains that BUPA Insurance Limited didn’t pay for treatment it had authorised under a private health insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giv... (2 pages)View decision
