We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
-
Decision Reference DRN-4419872
20 Feb 2024 Charter Court Financial Services Limited Not upheldMortgagesDRN-4419872 The complaint Mr B and Ms D are unhappy with the valuation fee they were charged when they applied for a bridging loan from Charter Court Financial Services Limited trading as Precise Mortgages. They don’t consider they were given enough information about the valuation fee and ... (4 pages)View decision -
Decision Reference DRN-4618577
20 Feb 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4618577 The complaint Mrs R complains about the decline of her motor insurance claim by Admiral Insurance (Gibraltar) Limited. What happened The background to this complaint is well known to Mrs R and Admiral. In my decision, I’ll focus mainly on giving the reasons for reaching the out... (3 pages)View decision -
Decision Reference DRN-4504880
20 Feb 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4504880 The complaint Mr E complains HSBC UK Bank Plc (“HSBC”) misadvised him about which account to open to make a high value payment and that he wasn’t able to open a currency account (HCA) in euros he needed due to adverse information on his credit report. He feels that the layout o... (4 pages)View decision -
Decision Reference DRN-4526644
20 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4526644 The complaint Mr M complains that Bank of Scotland plc trading as Halifax linked his account profile to another customer when he tried to open a children’s saver account. What happened Mr M tried to open a children’s saver account with Halifax, online and in branch. However, af... (2 pages)View decision -
Decision Reference DRN-4632983
20 Feb 2024 Insurance Factory Ltd UpheldInsuranceDRN-4632983 The complaint B, a company, complains that Insurance Factory Ltd trading as Insurance Choice (‘Insurance Factory’) mis-sold a commercial insurance policy. B is represented by Mr and Mrs S. What happened B holds a commercial policy with an insurer that had been arranged by Insur... (3 pages)View decision -
Decision Reference DRN-4632556
20 Feb 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4632556 The complaint Mr S complains Monzo Bank Ltd unfairly loaded a CIFAs marker on the National Fraud Database. He wants the marker removed and compensation. What happened Mr S opened an account with Monzo in December 2020. In January 2021 Monzo reviewed his account, closed it, and ... (3 pages)View decision -
Decision Reference DRN-4632283
20 Feb 2024 Folgate Insurance Company Ltd UpheldInsuranceDRN-4632283 The complaint B, a company, complains about the settlement paid by Folgate Insurance Company Ltd after making a claim under their commercial insurance policy. B is represented by Mr and Mrs S. What happened B holds a commercial policy with Folgate that was arranged by a broker.... (5 pages)View decision -
Decision Reference DRN-4613563
20 Feb 2024 AWP P&C S.A. UpheldInsuranceDRN-4613563 The complaint Mr and Mrs B complain because AWP P&C SA didn’t pay a cancellation claim under their travel insurance policy. What happened Mr and Mrs B are insured under a travel insurance policy, underwritten by AWP, which is provided as a benefit of a packaged bank account... (4 pages)View decision -
Decision Reference DRN-4403781
20 Feb 2024 Accord Mortgages Limited Not upheldMortgagesDRN-4403781 The complaint Mr B and Ms O have complained that Accord Mortgages Limited trading as Accord Mortgages will not allow them to cancel a mortgage interest rate product they took out on their mortgage. Ms O has consented to the complaint being brought, but the complaint has been de... (3 pages)View decision -
Decision Reference DRN-4629430
20 Feb 2024 Action 365 Ltd UpheldInsuranceDRN-4629430 The complaint Mr D complains that Action 365 Ltd mishandled his commercial vehicle insurance policy. What happened The subject matter of the complaint is a van, first registered in 2011. According to its MOT history, the van passed a test in early November 2022 with a recorded ... (7 pages)View decision
