We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
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Decision Reference DRN-4502896
1 Jul 2024 Topaz Finance Limited Not upheldMortgagesDRN-4502896 The complaint This complaint is about the way Topaz Finance Limited trading as Rosinca Mortgages (and referred to here as Rosinca) has administered a buy-to-let (BTL) mortgage account in the names of Mr A and Mr K. To settle the complaint, Mr K, who has dealt with the complaint... (3 pages)View decision -
Decision Reference DRN-4851757
1 Jul 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4851757 The complaint Mr S and Mr W complain that Bank of Scotland plc trading as Halifax, unfairly refused to agree to additional lending they had requested. To put matters right they want Halifax to compensate them for the cost of the unsecured borrowing they had to maintain when the... (2 pages)View decision -
Decision Reference DRN-4785174
1 Jul 2024 Greenfields Financial Management Limited UpheldInvestmentsDRN-4785174 The complaint In amongst numerous points, Mrs R complains about the management of her two Collective Retirement Accounts and Investment Savings Account portfolio by Greenfields Financial Management Limited (referred to as “Greenfields”). In summary, she says Greenfields failed ... (10 pages)View decision -
Decision Reference DRN-4604373
1 Jul 2024 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-4604373 The complaint Mr D is unhappy that Sainsbury’s Bank Plc refused his claim under section 75 of the Consumer Credit Act 1974. What happened In May 2018 Mr D paid a garage, H, for some work on his car for £499 using his Sainsbury’s credit card. When the car broke down the next day... (2 pages)View decision -
Decision Reference DRN-4841190
1 Jul 2024 The Equine and Livestock Insurance Company Limited UpheldInsuranceDRN-4841190 The complaint Mrs K’s complaint is about a claim she made on her equine insurance policy underwritten by The Equine and Livestock Insurance Company Limited trading as www.horse insurance.co.uk (‘ELI’), which was declined. Mrs K says ELI treated her unfairly. What happened Mrs K... (4 pages)View decision -
Decision Reference DRN-4756157
1 Jul 2024 National Westminster Bank Plc Not upheldMortgagesDRN-4756157 The complaint Mrs K and Mr K complain that National Westminster Bank Plc (‘NatWest’) issued a formal demand for repayment of their mortgage in October 2023. In order to resolve matters they want NatWest to extend the term of their mortgage until they are able to obtain an equit... (4 pages)View decision -
Decision Reference DRN-4818362
1 Jul 2024 U K Insurance Limited Not upheldInsuranceDRN-4818362 The complaint Mrs F and Mr R are unhappy with the cash settlement they’ve been offered by U K Insurance Limited (UKI) following a claim under home contents insurance policy. Any reference to UKI includes all its agents. What happened Mrs F and Mr R have a home contents insuranc... (3 pages)View decision -
Decision Reference DRN-4873474
1 Jul 2024 Hub Financial Solutions Limited UpheldPensions and AnnuitiesDRN-4873474 The complaint Mr S complains that HUB Financial Solutions Limited (HUB) provided him with an incorrect annuity quote which had failed to allow for its commission, resulting in a financial loss. And that it then caused him further financial loss and a considerable amount of dist... (13 pages)View decision -
Decision Reference DRN-4830851
1 Jul 2024 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-4830851 The complaint Mr D is unhappy with the service he received from Sainsbury’s Bank Plc surrounding a request he made to them to send closing statements for his accounts. What happened Mr D had two accounts with Sainsbury’s which he closed in August and October 2023 respectively. ... (2 pages)View decision -
Decision Reference DRN-4876488
1 Jul 2024 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4876488 The complaint W, a limited liability company’s complaint is about a claim it made on its The National Farmers' Union Mutual Insurance Society Limited (‘NFU’) business protection insurance policy for loss or rent arising out of damage to its property. W says NFU treated it ... (4 pages)View decision
