We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
-
Decision Reference DRN-4634909
11 Apr 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4634909 The complaint Mr L complains that Nationwide Building Society unfairly refused to pay him a switch incentive. What happened In 2023 Mr L switched his current account to a Nationwide account held jointly with his wife. Nationwide paid £200 to Mr L’s wife but would not pay the sa... (3 pages)View decision -
Decision Reference DRN-4729824
11 Apr 2024 TSB Bank plc Not upheldInvestmentsDRN-4729824 The complaint Mr S complains that TSB Bank plc hasn’t provided the rate it should for his fixed rate bond. What happened On 14 November 2022 Mr S attended a branch of TSB along with his wife Mrs S in order for them to each make an application to open a three year fixed rate bon... (6 pages)View decision -
Decision Reference DRN-4691541
11 Apr 2024 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-4691541 The complaint Mr A complains about charges and interest applied to his account by American Express Services Europe Limited (AESEL). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving my re... (2 pages)View decision -
Decision Reference DRN-4697855
11 Apr 2024 Remitly U.K., Ltd. Not upheldBanking and PaymentsDRN-4697855 The complaint Mr M complains that he sent money using Remitly U.K., Ltd. that didn’t arrive in the recipient’s account. What happened Mr M says he sent money to a hotel in Kenya for just over £446 in September 2023. He says the hotel has confirmed it didn’t receive the money an... (2 pages)View decision -
Decision Reference DRN-4734720
11 Apr 2024 Secure Trust Bank Plc UpheldConsumer CreditDRN-4734720 The complaint Mr U has complained about the quality of a car he acquired under a hire purchase agreement with Secure Trust Bank PLC trading as V12 Vehicle Finance (“V12”). What happened To summarise, Mr U acquired a used car and warranty under a hire purchase agreement with V12... (5 pages)View decision -
Decision Reference DRN-4736154
11 Apr 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4736154 The complaint Ms P complaints that Zopa Bank Limited (“Zopa”) gave her a loan she couldn’t afford to repay. What happened In January 2022 Zopa gave Ms P a loan for £15,000. The loan was to be repaid over 36 months at a monthly repayment of £514.63. The APR on the loan was 15.2%... (3 pages)View decision -
Decision Reference DRN-4696881
11 Apr 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4696881 The complaint Mr P is unhappy with how Aviva Insurance Limited (Aviva) has handled his private medical insurance claim. Any reference to Aviva includes all its agents. Mr P is being represented on this complaint. What happened Mr P took out a private medical insurance policy in... (4 pages)View decision -
Decision Reference DRN-4659337
11 Apr 2024 Bamboo Limited UpheldConsumer CreditDRN-4659337 The complaint Ms C complains that Bamboo Limited lent to her when she was not able to afford it. Ms C also complains that she cannot afford to repay the capital of the loan and wants it written off. In addition, Ms C complains about an assignment document and that the solicitor... (4 pages)View decision -
Decision Reference DRN-4659155
11 Apr 2024 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-4659155 The complaint The Estate of Mr H (The Estate) complains about how Liverpool Victoria Insurance Company Limited (LV) dealt with a claim for the loss of its vehicle under a motor insurance policy. Any reference to LV in this decision includes their agents. This complaint was firs... (5 pages)View decision -
Decision Reference DRN-4729815
11 Apr 2024 TSB Bank plc Not upheldInvestmentsDRN-4729815 The complaint Mrs S complains that TSB Bank plc hasn’t provided the rate it should for her fixed rate bond. What happened On 14 November 2022 Mrs S attended a branch of TSB along with her husband Mr S in order for them each to open a three year fixed rate bond account that was ... (6 pages)View decision
