We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
-
Decision Reference DRN-4704957
11 Apr 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4704957 The complaint Mr and Mrs H complain that Barclays Bank UK PLC unfairly declined to extend the term of their interest only mortgage. What happened The term of Mr and Mrs H’s interest only mortgage expired in April 2022 with an unpaid balance. They asked Barclays to extend the te... (6 pages)View decision -
Decision Reference DRN-4535767
11 Apr 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4535767 The complaint Mr S complains that Nationwide Building Society has incorrectly remedied his dispute with a merchant over some headphones. What happened In June 2023 Mr S used his Nationwide Building Society (NBS for short) credit card to pay £229 to a merchant... (2 pages)View decision -
Decision Reference DRN-4630380
11 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4630380 The complaint Mr H, via a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He says that due to his personal and financial circumstances at the relevant time the agreement was unaffordable. What happen... (3 pages)View decision -
Decision Reference DRN-4626719
11 Apr 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4626719 The complaint Mr S complains that Royal & Sun Alliance Insurance Limited (“RSA”) has unfairly handled a theft claim under his home insurance policy leading to his insurance being voided. Any reference to Mr S or RSA includes respective agents and representatives. What happe... (7 pages)View decision -
Decision Reference DRN-4626170
11 Apr 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4626170 The complaint Mr R complains about the level of service he received from Barclays Bank UK PLC. What happened In early 2023, Barclays wrote to Mr R to say that it was going to close his euro account due to inactivity. Mr R was unhappy with the service he received when he then tr... (2 pages)View decision -
Decision Reference DRN-4735955
11 Apr 2024 UCB Home Loans Corporation Ltd UpheldMortgagesDRN-4735955 The complaint Mr L complains about the way UCB Home Loans Corporation Ltd dealt with his buy to let mortgage after the term expired. What happened The term of Mr L’s interest only buy to let mortgage expired in late 2021 with an unpaid balance. UCB agreed informal term extensio... (3 pages)View decision -
Decision Reference DRN-4435354
11 Apr 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4435354 The complaint Mr S says that Bank of Scotland plc, trading as Halifax, were unreasonable to close his credit card account. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving my reasons for... (2 pages)View decision -
Decision Reference DRN-4731722
11 Apr 2024 Epayments Systems Ltd UpheldBanking and PaymentsDRN-4731722 The complaint Mr P complains Epayments Systems Ltd (“Epayments”) won’t refund him his funds despite providing all the documents he’s been requested to. And that its unfairly evolving and making the process difficult. What happened As both parties are aware of the background of ... (3 pages)View decision -
Decision Reference DRN-4731802
11 Apr 2024 National Savings and Investments UpheldBanking and PaymentsDRN-4731802 The complaint Mr J, who has difficulties with verbal communication, is unhappy that National Savings and Investments (“NS&I”) didn’t provide clear information about how they would use the phone number he provided them in his application, or with the support he received when... (4 pages)View decision -
Decision Reference DRN-4707532
11 Apr 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4707532 The complaint Mr F complains Accredited Insurance (Europe) Ltd unfairly declined his motor insurance claim. Accredited has been represented at points by an agent. For simplicity I’ve referred to the agent’s actions as being Accredited own. What happened In October 2022 Mr F mad... (3 pages)View decision
