We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381082 results
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Decision Reference DRN-4964668
18 Nov 2024 Handelsbanken plc Not upheldMortgagesDRN-4964668 The complaint This complaint is about two loans Mrs and Mr S hold, secured by a mortgage with Handelsbanken plc. The essence of the complaint is that Mrs and Mr S believe Handelsbanken mis-sold the loan to them by misrepresenting the interest rates that would apply and then... (7 pages)View decision -
Decision Reference DRN-4871624
18 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4871624 The complaint An organisation, which I will refer to as W, complains that Barclays Bank UK Plc wrongly closed its bank account. W is represented by its treasurer, Mr H. What happened Mr H told us: Barclays closed W’s account on 23 October 2023. W became aware of that cl... (3 pages)View decision -
Decision Reference DRN-4628207
18 Nov 2024 Bank of Ireland (UK) Plc Not upheldBanking and PaymentsDRN-4628207 The complaint Mr M has complained Bank of Ireland (UK) plc did nothing to intervene and stop payments he made which turned out to be part of a cryptocurrency investment scam. What happened In 2023 Mr M became aware of investment opportunities through social media and got in ... (3 pages)View decision -
Decision Reference DRN-5117862
18 Nov 2024 U K Insurance Limited Not upheldInsuranceDRN-5117862 The complaint Mr O has complained about U K Insurance Limited’s (UKI) decision to decline his claim under his home insurance policy for damage to his home. What happened Mr O made a claim under his policy in 2019 after the kitchen floor in his home appeared to have sunk and ... (3 pages)View decision -
Decision Reference DRN-5152851
18 Nov 2024 CA AUTO FINANCE UK LTD UpheldConsumer CreditDRN-5152851 The complaint Mr L complains about the quality of a car supplied on hire purchase by CA AUTO FINANCE UK LTD (‘CAAF’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my role resolving d... (4 pages)View decision -
Decision Reference DRN-5152747
18 Nov 2024 Oakbrook Finance Limited Not upheldConsumer CreditDRN-5152747 The complaint Mr C has complained that Oakbrook Finance Limited, trading as Likely Loans, acted irresponsibly when it provided him with a loan for £1,000 in 2014. Background Mr C applied for a £1,000 loan with Likely Loans in December 2014. He has explained that at the time... (4 pages)View decision -
Decision Reference DRN-5112197
18 Nov 2024 Ageas Insurance Limited UpheldInsuranceDRN-5112197 The complaint Mr H complains about the way Ageas Insurance Limited has handled a claim he made under his home insurance policy. Reference to Ageas includes its agents and representatives. What happened The circumstances aren’t in dispute, so I’ll summarise the background: ... (4 pages)View decision -
Decision Reference DRN-5131128
18 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5131128 The complaint Mr S complains about the service he received in branch when he tried to deposit money into his account with Barclays Bank UK PLC. What happened Mr S says that in early January 2024, Barclays would not allow him to deposit cash into his account, telling him that... (2 pages)View decision -
Decision Reference DRN-5152896
18 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5152896 The complaint Mrs S complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to... (5 pages)View decision -
Decision Reference DRN-5152947
18 Nov 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5152947 The complaint Mrs S complains that Monzo Bank Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known... (5 pages)View decision
