We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-4652987
11 Apr 2024 Assurant General Insurance Limited Not upheldInsuranceDRN-4652987 The complaint Mr B complains that Assurant General Insurance Limited (Assurant) failed to repair his device, following a claim under his gadget insurance policy. What happened Mr B held a gadget insurance policy with Assurant and made a claim as his device developed a backlight... (2 pages)View decision -
Decision Reference DRN-4617704
11 Apr 2024 HSBC UK Bank Plc Not upheldMortgagesDRN-4617704 The complaint Miss D complains that HSBC UK Bank Plc have treated her unfairly during her application for additional borrowing on her mortgage. What happened Miss D took out a mortgage with HSBC that completed in January 2023. On 31 July 2023 Miss D had a conversation with an a... (3 pages)View decision -
Decision Reference DRN-4657570
11 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4657570 The complaint Mrs B is unhappy that Barclays Bank UK PLC (‘Barclays’) didn’t reimburse her when she was the victim of a scam and with the service it provided. What happened Mrs B says that on the evening of 24 March 2022 she received a telephone call from someone who claimed to... (3 pages)View decision -
Decision Reference DRN-4724610
11 Apr 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4724610 The complaint Ms G and Mr V complain that Barclays Bank UK PLC didn’t tell them that getting permission to let their property out would restrict the choice of interest rates they could take on their mortgage. What happened Ms G and Mr V have a mortgage with Barclays. The loan i... (5 pages)View decision -
Decision Reference DRN-4735231
11 Apr 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4735231 The complaint Mr B complains that Santander UK Plc won’t refund payments he says he did not make. What happened Mr B holds a current account with Santander. In January 2023 he was overseas when he says he was injured in an accident, resulting in him being hospitalised and suffe... (3 pages)View decision -
Decision Reference DRN-4550604
11 Apr 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4550604 The complaint Mr W complains that Capital One (Europe) plc has refused to remove an account from his credit report. He says it isn’t his account. What happened Mr W is unhappy that Capital One is reporting an account on his credit report which he says he didn’t open. He complai... (2 pages)View decision -
Decision Reference DRN-4734701
11 Apr 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4734701 The complaint Ms I is unhappy that HSBC UK Bank Plc won’t refund the money she sent to a third party. What happened Ms I started chatting to someone on an online dating site. After building up a relationship with this person they began asking her for money and, ultimately, she ... (3 pages)View decision -
Decision Reference DRN-4539137
11 Apr 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4539137 The complaint Mr M complains that Mitsubishi HC Capital UK Plc trading as Hitachi Capital Consumer Finance (‘Hitachi’) acted unfairly and unreasonably by (1) deciding against paying his claim under Section 75 of the Consumer Credit Act 1974 (the ‘CCA’), and (2) being party to a... (5 pages)View decision -
Decision Reference DRN-4678928
11 Apr 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4678928 The complaint Mr D complains that HSBC UK Bank Plc wrongly registered a default on his credit card account. What happened In late 2022 after a change in the management of Mr D’s credit card he decided to close the account and cancelled his direct debit instructions. Mr D said h... (3 pages)View decision -
Decision Reference DRN-4731868
11 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4731868 The complaint Miss K complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost after falling victim to a scam. What happened In February 2023 Miss K found a job advert on a social media platform. She clicked a link and provided her contact details. Miss K was cont... (6 pages)View decision
