We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380712 results
-
Decision Reference DRN-5039211
13 Nov 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5039211 The complaint Mr B has complained HSBC UK Bank plc won’t refund him for transactions made on his account which he didn’t authorise. What happened On 14 December 2023 Mr B contacted HSBC to report numerous gambling transactions which he’d not made. He’d recently come back hom... (3 pages)View decision -
Decision Reference DRN-4910961
13 Nov 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4910961 The complaint Mr and Mrs W are unhappy that Bank of Scotland PLC trading as Halifax reduced their contractual monthly mortgage repayment due to overpayments made in the previous year. They do not want this to happen and want to continue making payments at the previous rate. ... (4 pages)View decision -
Decision Reference DRN-5137911
13 Nov 2024 Tandem Motor Finance Limited Not upheldConsumer CreditDRN-5137911 The complaint Mr R complains through a representative that Tandem Motor Finance Limited trading as 1st Stop Car Finance (“Tandem”) didn’t take reasonable steps to ensure he could afford the repayments towards a hire purchase agreement. What happened In April 2019, Tandem pr... (4 pages)View decision -
Decision Reference DRN-4757498
13 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4757498 The complaint Mrs R complains that Revolut Ltd won’t refund the money she lost when she fell victim to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of b... (4 pages)View decision -
Decision Reference DRN-5111598
13 Nov 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5111598 The complaint Ms R is unhappy that Santander UK Plc incorrectly told her that she was eligible to receive a current account switching incentive. What happened Ms R completed an online application to switch her current account to Santander as she wanted to take advantage of a... (2 pages)View decision -
Decision Reference DRN-5139468
13 Nov 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-5139468 The complaint Mr E complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans when he was already experiencing financial difficulties. What happened Mr E was granted two loans and a summary of hi... (6 pages)View decision -
Decision Reference DRN-5127917
13 Nov 2024 Highway Insurance Company Limited UpheldInsuranceDRN-5127917 The complaint Mr and Mrs J complained about Highway Insurance Company Limited’s handling of a claim under their motor insurance policy. What happened Mr and Mrs J had a motor insurance policy with Highway, that covered their motorhome. In May 2023, following an accident abro... (3 pages)View decision -
Decision Reference DRN-5108548
13 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5108548 The complaint Mr B has complained Barclays Bank UK PLC is holding him liable for a loan of £4,900 which he didn’t take out. What happened On 2 August 2023, whilst he was at the gym, Mr B got a couple of text messages from Barclays. These confirmed a loan had been approved an... (3 pages)View decision -
Decision Reference DRN-5101178
13 Nov 2024 Santander UK Plc Not upheldConsumer CreditDRN-5101178 The complaint Mr T, through a representative, says Santander UK Plc irresponsibly lent to him. What happened On 27 June 2023 Mr T took out a loan for £3,850 over 60 months from Santander. The monthly repayment was £110.98 and the total repayable was £6,653.40. Mr T says Sant... (4 pages)View decision -
Decision Reference DRN-4983763
13 Nov 2024 National Westminster Bank Plc Not upheldMortgagesDRN-4983763 The complaint Mr and Mrs M complain about the service they got from National Westminster Bank Plc when they tried to get an interest rate product switch for their mortgage. What happened product Since 2019, Mr and Mrs M have a mortgage with NatWest and their mortgage was on ... (2 pages)View decision
