We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4523791
10 Feb 2024 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4523791 The complaint Ms R complains about a misrepresentation from The Royal Bank of Scotland Plc when she opened a fixed rate savings account which has stopped her accessing her interest. What happened On 27 June 2023, Ms R went on-line to open a fixed rate savings account with RBS. ... (2 pages)View decision -
Decision Reference DRN-4501058
10 Feb 2024 Skipton Building Society Not upheldBanking and PaymentsDRN-4501058 The complaint Mrs J complains about Skipton Building Society’s system which she considers to have misled her and caused financial losses. What happened With the tax year running from 6 April to 5 April, for the year 2021/22, Mrs J opened a fixed rate ISA account with Skipton an... (3 pages)View decision -
Decision Reference DRN-4343619
10 Feb 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4343619 The complaint Mr R and Mrs R complain that Bank of Scotland plc trading as Halifax (Halifax) unfairly turned down their application to port their mortgage to their chosen property. What happened Mr R and Mrs R held an existing mortgage with Halifax which was subject to an Early... (3 pages)View decision -
Decision Reference DRN-4603835
10 Feb 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4603835 The complaint Mrs H complains that Admiral Insurance (Gibraltar) Limited mishandled a claim on her motor insurance policy. What happened The subject matter of the claim and the complaint is a car or sports utility vehicle, with a diesel engine and first registered in 2013. Mrs ... (3 pages)View decision -
Decision Reference DRN-4233717
10 Feb 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4233717 The complaint Miss B complains that her Santander UK Plc mobile banking application is showing three different balances. What happened Miss B says she has had a number of issues with her Santander banking application (app) showing different account balances. She says she spoke ... (2 pages)View decision -
Decision Reference DRN-4568398
10 Feb 2024 Tandem Home Loans Ltd UpheldMortgagesDRN-4568398 The complaint Miss S complains that Tandem Home Loans Ltd trading as Oplo lent to her irresponsibly. What happened Miss S took out a 10-year secured loan with Oplo in December 2021 to consolidate some of her existing debts. She repaid the loan in August 2022 after taking out an... (4 pages)View decision -
Decision Reference DRN-4613980
9 Feb 2024 Charles Stanley & Co Ltd UpheldPensions and AnnuitiesDRN-4613980 The complaint Mrs H is unhappy that Charles Stanley & Co Ltd (“CSL”) made a mistake when advising she could take tax free cash (“TFC”) withdrawals from her SIPP, by failing to identify they would be classed as unauthorised payments and expose her to HMRC tax penalties. She’... (7 pages)View decision -
Decision Reference DRN-4168220
9 Feb 2024 Quilter Financial Planning Solutions Limited UpheldInvestmentsDRN-4168220 The complaint Mrs E complains Quilter Financial Planning Solutions Limited (“Quilter”) mishandled her request to switch her investments into cash, causing loss. What happened Mrs E emailed Quilter on Thursday 27 October 2016 saying she might move her investments into cash to sa... (6 pages)View decision -
Decision Reference DRN-4603914
9 Feb 2024 One Sure Insurance Limited UpheldInsuranceDRN-4603914 The complaint H Ltd (“H”) complains that One Sure Insurance Limited mishandled a commercial vehicle insurance policy. What happened H is a small business, represented by its director Mr M. H or Mr M has a van that he drives for its business. A previous insurer recorded a claim ... (6 pages)View decision -
Decision Reference DRN-4372724
9 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4372724 The complaint Mr R complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like Revolut to refund him the money he has lost. What happened Mr R says he was recommended a Revolut account by friends in Septem... (4 pages)View decision
