We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
-
Decision Reference DRN-5113494
18 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5113494 The complaint Mr G is unhappy that Lloyds Bank PLC didn’t correct an incorrect interest calculation he made when in branch to open a savings account. What happened Mr G opened a twelve-month fixed-term savings accounts with Lloyds during an in-branch appointment. The savings... (3 pages)View decision -
Decision Reference DRN-5152685
18 Nov 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5152685 The complaint Mr B has complained, with the help of a professional representative, about a transfer of his The Royal London Mutual Insurance Society Limited (Royal London) personal pension to a small self-administered scheme (SSAS) in March 2015. Mr B’s SSAS was subsequently... (12 pages)View decision -
Decision Reference DRN-5017874
18 Nov 2024 Lenvi Servicing Limited UpheldMortgagesDRN-5017874 The complaint This complaint is about a help-to-buy (HTB) loan Miss D holds, which is administered by Lenvi Servicing Limited trading as Lenvi. The essence of the complaint is that in July 2023, Miss D submitted all necessary paperwork to Lenvi, including a valuation of her ... (2 pages)View decision -
Decision Reference DRN-4663099
18 Nov 2024 MBNA Limited Not upheldBanking and PaymentsDRN-4663099 The complaint Mrs A complains that MBNA Ltd won’t refund her for payments for beauty products and clothing. What happened Mrs A made four separate payments using her MBNA credit card to a company I’ll call ‘B’ in July 2023. The transactions were for £696... (3 pages)View decision -
Decision Reference DRN-4960227
18 Nov 2024 Highway Insurance Company Limited UpheldInsuranceDRN-4960227 The complaint Ms C complains about the way Highway Insurance Company Limited (“HICL”) handled a claim she made on her home insurance policy for damage caused by subsidence. What happened Ms C has had a subsidence claim ongoing with HICL for a number of years. Unhappy with ho... (4 pages)View decision -
Decision Reference DRN-4623765
18 Nov 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4623765 The complaint Mr G complains about the final balance owed on an agreement he held with Moneybarn No. 1 Limited trading as Moneybarn (“Moneybarn”) What happened In June 2022, Mr G acquired a used car with Moneybarn using a conditional sale agreement. The purchase price of th... (3 pages)View decision -
Decision Reference DRN-5041770
18 Nov 2024 Yorkshire Building Society Not upheldMortgagesDRN-5041770 The complaint Mr and Mrs H complain about the service they received from Yorkshire Building Society (YBS) when they re-mortgaged to it from another lender. What happened In November 2023 Mr and Mrs H applied to YBS for a mortgage. The interest rate product on their mortgage ... (3 pages)View decision -
Decision Reference DRN-5038186
18 Nov 2024 Skipton Building Society Not upheldMortgagesDRN-5038186 The complaint Mr and Mrs H complain that Skipton Building Society lent them a mortgage on a property that was unsuitable security because the roof was badly damaged. What happened In January 2024 Mr and Mrs H took out a mortgage with Skipton to buy a new house. Soon after t... (3 pages)View decision -
Decision Reference DRN-5064890
18 Nov 2024 Tandem Home Loans Ltd UpheldMortgagesDRN-5064890 The complaint Mrs B complains that Tandem Home Loans Ltd gave her a secured loan without adequately checking if it was affordable. What happened In 2018, Mrs B took out a secured second charge loan with 1 st Stop Home Loans, which is now called Tandem. I will refer to Tandem... (5 pages)View decision -
Decision Reference DRN-5104414
18 Nov 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5104414 Complaint Miss P has complained that Nationwide Building Society (“Nationwide”) continued to allow her to use her overdraft over an extended period and even when she was in financial difficulty. Background One of our investigators looked at Miss P’s complaint and thought th... (4 pages)View decision
