We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-4721150
9 Apr 2024 Shop Direct Finance Company Limited Not upheldConsumer CreditDRN-4721150 The complaint Miss H complains Shop Direct Finance Company Limited trading as very have charged her for an item on her catalogue shopping account even though she’s returned it. What happened I issued a provisional decision setting out what’d happened, and what I thought about t... (3 pages)View decision -
Decision Reference DRN-4730340
9 Apr 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4730340 The complaint Mr S complains TSB Bank Plc haven’t properly addressed the impact the overdraft charges they applied had on him. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copied the relevant elements of this bel... (4 pages)View decision -
Decision Reference DRN-4730031
9 Apr 2024 Evolution Lending Limited UpheldMortgagesDRN-4730031 The complaint Miss R has complained about two secured loans she took out with Evolution Lending Limited. She said the lending was irresponsible and unaffordable. What happened Miss R owned two rental properties and lived with her mother. Miss R had first charge mortgages on bot... (8 pages)View decision -
Decision Reference DRN-4313394
9 Apr 2024 Computershare Investor Services Plc Not upheldInvestmentsDRN-4313394 The complaint Mr F complains that Computershare Investor Services Plc (‘Computershare’) incorrectly sold his shares which were a part of a Share Incentive Plan (the plan) 21 days after he left his employer – whilst he was still waiting to exercise his options and without giving... (4 pages)View decision -
Decision Reference DRN-4680002
9 Apr 2024 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-4680002 The complaint Mr D complains about delays that arose when he was transferring his pension with Scottish Equitable plc trading as Aegon (Aegon) to a drawdown plan (also with Aegon) to take his pension commencement lump sum (PCLS). Mr D also says Aegon failed to take proactive st... (4 pages)View decision -
Decision Reference DRN-4571451
9 Apr 2024 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-4571451 The complaint Mr L complains that Sainsbury's Bank Plc had online system outages. This meant that Mr L’s friend, who he said was intending to pay off his credit card balance for him, was unable to. He wants his balance cleared, and wants to be compensated. What happened Mr... (2 pages)View decision -
Decision Reference DRN-4730268
9 Apr 2024 Flying Colours Advice Limited Not upheldPensions and AnnuitiesDRN-4730268 The complaint Mrs H complains that Flying Colours Advice Limited (Flying Colours) gave her unsuitable advice to transfer two Personal Pension Plans (PPPs) to an expensive Self-Invested Personal Pension Plan (SIPP) and into high-risk investments, causing her losses. She wants co... (8 pages)View decision -
Decision Reference DRN-4730290
9 Apr 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4730290 The complaint Miss M complains National Westminster Bank Plc (NatWest) haven’t acted in her best interests when helping her take out a credit card and a loan. A representative has supported Miss M in bringing this complaint, but for simplicity I’ll mainly refer to her in this d... (5 pages)View decision -
Decision Reference DRN-4728617
9 Apr 2024 Robin Christopher Singer UpheldInvestmentsDRN-4728617 The complaint Ms T complains that Singer Financial Trust provided her with unsuitable investment advice. What happened Ms T had an investment meeting with Singer in January 2001. The fact find which was completed at the time showed the following: Ms T had an income of £26,00 w... (7 pages)View decision -
Decision Reference DRN-4681671
9 Apr 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4681671 The complaint Mr H is unhappy that Barclays Bank UK PLC won’t refund him for money he lost as a result of an investment scam. What happened Mr H was looking to supplement his income in light of his increasing caring responsibilities. Further to looking online, he was contacted ... (3 pages)View decision
