We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381082 results
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Decision Reference DRN-5114485
14 Nov 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-5114485 The complaint Mr C says Tesco Personal Finance PLC, trading as Tesco Bank, were unreasonable to default his account. What happened Mr C says he didn’t receive the default notice that Tesco Bank posted to him in August 2024. He says Tesco should have sent the notice by record... (2 pages)View decision -
Decision Reference DRN-4652737
14 Nov 2024 Honda Finance Europe Plc Not upheldConsumer CreditDRN-4652737 Complaint Miss P has complained about the quality of a car that Honda Finance Europe Plc (“Honda Finance”) supplied to her through a hire-purchase agreement. Background In October 2022, Honda Finance provided Miss P with finance for a used car. The car was just over three y... (4 pages)View decision -
Decision Reference DRN-5074343
14 Nov 2024 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-5074343 The complaint Mr K complains that American Express Services Europe Limited (AESEL) hasn’t refunded a payment he made using his credit card. What happened In June 2021, Mr K paid £4,997 using his AESEL credit card to a training course provider. Mr K purchased a mentoring and ... (5 pages)View decision -
Decision Reference DRN-4761892
14 Nov 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4761892 The complaint Mr C complains that Mitsubishi HC Capital UK Plc, trading as Novuna Personal Finance, won’t refund him for issues relating to home improvements. What happened From around April 2023 Mr C used finance from Mitsubishi HC Capital UK Plc,... (3 pages)View decision -
Decision Reference DRN-5080964
14 Nov 2024 Lloyds Bank General Insurance Limited Not upheldInsuranceDRN-5080964 The complaint Mr W is unhappy with how Lloyds Bank General Insurance Limited (Lloyds) has offered to settle a claim made under his buildings insurance policy. Any references to Lloyds include their agents. What happened In February 2024, Mr W noticed water damage to his ki... (3 pages)View decision -
Decision Reference DRN-4950204
14 Nov 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4950204 The complaint Mr J is unhappy that Starling Bank Limited (“Starling”) haven’t reimbursed him after a number of transactions he’s said were unauthorised were carried out using his debit card. What happened Mr J says someone stole his debit card and spent over £13,400 on 16 a... (6 pages)View decision -
Decision Reference DRN-5117083
14 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5117083 The complaint Mr S is unhappy Revolut Ltd declined to reimburse him for the money he lost when he fell victim to a scam. What happened Mr S fell victim to a safe account scam. He was contacted by an individual claiming to work for his main bank account provider (which I’ll ... (8 pages)View decision -
Decision Reference DRN-5065448
14 Nov 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-5065448 The complaint Miss L complains that Clydesdale Bank Plc trading as Virgin Money failed to place a dispute marker on her joint bank account which allowed the other party to withdraw a substantial balance from the account. What happened Miss L holds a joint bank account with ... (4 pages)View decision -
Decision Reference DRN-5112655
14 Nov 2024 Capquest Debt Recovery Limited Not upheldConsumer CreditDRN-5112655 The complaint Ms S complains that Capquest Debt Recovery Limited (Capquest) unfairly continued to pursue repayment of a debt after it told her that it had marked her account as settled and closed on a goodwill basis in January 2021. What happened Ms S had an outstanding cred... (5 pages)View decision -
Decision Reference DRN-4674080
14 Nov 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-4674080 The complaint Mr K complains about how American Express Services Europe Limited (AESEL) (“Amex”) handled a claim he made in relation to a transaction on his credit card. Mr K is being represented in the complaint by his wife who I’ll refer to as Mrs K. What happened Mrs K pu... (4 pages)View decision
