We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366763 results
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Decision Reference DRN-4732243
1 May 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4732243 The complaint Mr W complains London & Colonial Services Limited (‘L&C’) didn’t undertake sufficient due diligence on the firm, 1 Stop Financial Services (‘1 Stop’), that introduced him to L&C. Mr W also complains L&C didn’t undertake sufficient due diligence on ... (46 pages)View decision -
Decision Reference DRN-4686664
1 May 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4686664 The complaint Mrs L and Mr L complain about Liverpool Victoria Insurance Company Limited (“LV”) and the decision to decline the claim they made on their home insurance policy following damage to their roof. Mr L has acted as the main representative during the claim and complain... (4 pages)View decision -
Decision Reference DRN-4609228
1 May 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4609228 The complaint Mr C complains Clydesdale Bank Plc trading as Virgin Money (“Virgin”) didn’t act on an instruction correctly, causing him a number of difficulties. Whist Mr C brings this complaint with the help of a third-party representative, I will mostly refer to Mr C in this ... (2 pages)View decision -
Decision Reference DRN-4771206
1 May 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4771206 The complaint Mr S complains that Creation Consumer Finance Ltd, treated him unfairly regarding a dispute about a loan to purchase furniture. What happened Mr S says he spoke in store to a furniture company about some specific furniture. Mr S then entered into a Fix... (3 pages)View decision -
Decision Reference DRN-3932692
30 Apr 2024 Interactive Brokers (U.K.) Limited Not upheldInvestmentsDRN-3932692 The complaint Mr B complains that when Interactive Brokers (UK) Limited (‘IBL’) liquidated his derivative long positions because of a margin call, they used prices that were inconsistent with the wider market. Mr B says IBL have treated him unfairly and he’d now like them to co... (4 pages)View decision -
Decision Reference DRN-4664443
30 Apr 2024 Phoenix Life Limited Not upheldPensions and AnnuitiesDRN-4664443 The complaint Mr G is unhappy with the way Phoenix Life Limited trading as Standard Life (Standard Life) dealt with his requests to cash in his annuities. What happened Our investigator set out the background to the complaint and his findings in his letter of recommendation. He... (6 pages)View decision -
Decision Reference DRN-4769730
30 Apr 2024 Zurich Assurance Ltd Not upheldPensions and AnnuitiesDRN-4769730 The complaint Mr T complains that Zurich Assurance Ltd undertook insufficient due diligence checks and failed to give appropriate warnings to him – before transferring his personal pension to a Qualifying Regulated Overseas Pension Scheme (QROPS) and investing in Blackmore Glob... (14 pages)View decision -
Decision Reference DRN-4773994
30 Apr 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4773994 The complaint Mr T complains that The Prudential Assurance Company Limited undertook insufficient due diligence checks and failed to give appropriate warnings to him – before transferring his personal pension to a Qualifying Regulated Overseas Pension Scheme (QROPS) and investi... (14 pages)View decision -
Decision Reference DRN-4568484
30 Apr 2024 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-4568484 The complaint Mr W is unhappy that Volkswagen Financial Services (UK) Limited trading as Volkswagen Financial Services (‘VWFS’) have defaulted a hire purchase agreement he had with them and are threatening to repossess the car supplied to him under that agreement. What happened... (3 pages)View decision -
Decision Reference DRN-4378054
30 Apr 2024 Vanguard Asset Management, Ltd Not upheldInvestmentsDRN-4378054 The complaint Mr R Complains Vanguard Asset Management Ltd (“VAM”) acted unreasonably and unfairly when carrying out its due diligence checks, provided poor administration in relation to his SIPP, and didn’t handle his complaint properly. To put things right, Mr R doesn’t want ... (9 pages)View decision
