We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381082 results
-
Decision Reference DRN-5108788
14 Nov 2024 Ageas Insurance Limited Not upheldInsuranceDRN-5108788 The complaint Ms D has complained that Ageas Insurance Limited’s approved repairer either caused further damage or failed to repair incident related damage to the gearbox of her car when she made a claim under her car insurance policy. What happened Ms D made a claim to her ... (2 pages)View decision -
Decision Reference DRN-5146237
14 Nov 2024 Scottish Widows Limited Not upheldInsuranceDRN-5146237 The complaint Mr and Mrs C are unhappy that Scottish Widows Limited cancelled their decreasing life and critical illness insurance policy (‘the policy’) and declined a claim Mr C made for the critical illness benefit. What happened The details of this complaint are well kno... (4 pages)View decision -
Decision Reference DRN-4708624
14 Nov 2024 Mercedes-Benz Financial Services UK Limited Not upheldConsumer CreditDRN-4708624 The complaint Mr S complains about Mercedes-Benz Financial Services UK Limited (‘MBFS’). Mr S says that MBFS made an offer to provide a car on certain terms but withdrew this offer later. He says this has disadvantaged him as he is now paying significantly more for the car h... (3 pages)View decision -
Decision Reference DRN-5108728
14 Nov 2024 U K Insurance Limited Not upheldInsuranceDRN-5108728 The complaint Mr F has complained about the market value settlement U K Insurance Limited paid when he made a claim under his car insurance policy. What happened Mr F made a claim to his insurer UKI and it was settled by UKI paying a market value for his car at the time of l... (2 pages)View decision -
Decision Reference DRN-4737835
14 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4737835 The complaint Mr J complains that Revolut Ltd hasn’t refunded him after he fell victim to an investment scam. What happened Mr J saw an advert for an investment opportunity on social media. It appeared to feature a celebrity endorsement and spoke of money to be made from inv... (9 pages)View decision -
Decision Reference DRN-5109472
14 Nov 2024 Coutts Finance Company Not upheldBanking and PaymentsDRN-5109472 The complaint Mr C has concerns about the security of his data held with Coutts Finance Company (“Coutts”). In particular, Mr C is concerned a member of Coutts staff of which he has a personal dispute with can wrongly access his data. Mr C wants assurances from Coutts his da... (3 pages)View decision -
Decision Reference DRN-5084615
14 Nov 2024 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5084615 The complaint Mr S complains that Oodle Financial Services Limited trading as Oodle Car Finance was irresponsible in its lending to him. He wants all interest, fees and charges that were paid under his hire purchase agreement refunded along with interest. Mr S is represented... (3 pages)View decision -
Decision Reference DRN-4968663
14 Nov 2024 Vision Independent Financial Planning Ltd Not upheldInvestmentsDRN-4968663 The complaint Mr S complains about an agreement he says he had with Mr H from Eighteen Wealth Planning Ltd (“EWPL”) – an appointed representative of Vision Independent Financial Planning Ltd (“Vision”) – that Vison refused to honour. In summary, Mr S says that Mr H agreed t... (6 pages)View decision -
Decision Reference DRN-5109443
14 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5109443 The complaint Mr A complains that Lloyds Bank PLC removed his wife from their joint accounts without his consent, following unfounded allegations he says were made by her. He further complains that branch staff told him in public that he had been accused of domestic abuse. W... (2 pages)View decision -
Decision Reference DRN-5070759
14 Nov 2024 Somerset Bridge Insurance Services Limited UpheldInsuranceDRN-5070759 The complaint Mr S has complained that Somerset Bridge Insurance Services Limited trading as Go Skippy (SBISL) incorrectly told him he would receive a refund of premiums on cancellation of his car insurance policy. What happened Mr S bought a car insurance policy through a b... (2 pages)View decision
