We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363152 results
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Decision Reference DRN-4677450
12 Mar 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4677450 The complaint Mr E complains that Bank of Scotland plc trading as Halifax didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this comp... (4 pages)View decision -
Decision Reference DRN-4431243
12 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4431243 The complaint Mr C complains Santander UK plc (Santander) unfairly defaulted his bank account following fraudulent activity. What happened Mr C says during 2017 and 2018 his bank account with Santander and two other providers were subjected to fraudulent transactions. Mr C says... (2 pages)View decision -
Decision Reference DRN-4257292
12 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4257292 The complaint Mr C has complained that Revolut Ltd (‘Revolut’) blocked his account for around four days and eventually closed it. He said he was stranded at a station and couldn’t get home while the account was blocked. What happened Mr C was at a train station on his way home ... (3 pages)View decision -
Decision Reference DRN-4456349
12 Mar 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-4456349 The complaint A company, which I’ll refer to as E, complains that PrePay Technologies Limited won’t refund a payment it didn’t make. Mr D, who is a director of E, brings the complaint on E’s behalf. PrePay Technologies Limited is the principal for Countingup who E’s account is ... (2 pages)View decision -
Decision Reference DRN-4676385
12 Mar 2024 National Savings and Investments UpheldBanking and PaymentsDRN-4676385 The complaint Mr S complains about the approach National Savings and Investments (“NS&I”) has taken to strong customer authentication. What happened Mr S has several products with NS&I and accounts with a number of other businesses too. Mr S has a computer upstairs and ... (3 pages)View decision -
Decision Reference DRN-4216809
12 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4216809 The complaint Mr M complains that Santander UK Plc (“Santander”) acted irresponsibly in giving him a credit card with a £2,400 credit limit. What happened Santander opened a credit card for Mr M in December 2018 and gave him a credit limit of £2,400. Mr M already had a basic ba... (3 pages)View decision -
Decision Reference DRN-4647236
12 Mar 2024 esure Insurance Limited UpheldInsuranceDRN-4647236 The complaint Mr L complains about esure Insurance Limited’s valuation of his car following a claim on his car insurance policy. What happened Mr L’s car was written off by esure following an accident. esure valued Mr L’s car at £7,010. Mr L says the settlement esure offered fo... (2 pages)View decision -
Decision Reference DRN-4676909
12 Mar 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4676909 The complaint Mr A complains Nationwide Building Society unreasonably blocked and then closed his accounts with them. What happened Mr A held a number of accounts with Nationwide. In July 2023 the society blocked his accounts and asked him for some information about how the acc... (3 pages)View decision -
Decision Reference DRN-4676929
12 Mar 2024 Tesco Underwriting Limited UpheldInsuranceDRN-4676929 The complaint Mr L complains about the way Tesco Underwriting Limited has handled a claim he made on his car insurance policy. What happened In early 2023 Mr L made a claim on his Tesco car insurance policy. An object had hit his windscreen causing a large crack to form. Tesco ... (4 pages)View decision -
Decision Reference DRN-4670639
12 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4670639 The complaint I, a limited company complains that Santander UK Plc unfairly blocked and closed its bank accounts. I’s complaint has been brought to our service by its director, Ms B. What happened I had a current account and savings account with Santander. Ms B says she used t... (3 pages)View decision
