We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4727511
1 May 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4727511 The complaint Mr H complains that NewDay Ltd trading as John Lewis Partnership Card (“JLP”) declined his credit application. What happened In September 2022 Mr W made two applications for a JLP credit card. The first application was made on 13 September 2022 and the second appl... (2 pages)View decision -
Decision Reference DRN-4510493
1 May 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4510493 The complaint Mrs M complains Creation Consumer Finance Ltd (CCF) failed to correct adverse information they’d recorded on her credit file which affected her mortgage application. What happened Mrs M had two agreements with CCF. In October 2021 she made a payment she said to pa... (3 pages)View decision -
Decision Reference DRN-4649878
1 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4649878 The complaint Mr E is complaining that Barclays Bank UK PLC allowed gambling transactions on his account while he had a gambling block in place. What happened In July 2023 Mr E made payments totalling £135 to an online gambling website. The following day, Mr E contacted Barclay... (2 pages)View decision -
Decision Reference DRN-4700825
1 May 2024 U K Insurance Limited Not upheldInsuranceDRN-4700825 The complaint Mrs L complains UK Insurance Limited (UKI) unfairly agreed that she was held at fault for a claim on her motor insurance policy after she was involved in a collision with a third-party vehicle whilst driving her car. UKI are the underwriters of this policy i.e. th... (3 pages)View decision -
Decision Reference DRN-4591877
1 May 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4591877 The complaint Ms G complains that Nationwide Building Society haven’t provided her with a suitable solution to pay off her credit card that is in persistent debt. What happened Ms G says she received notification from Nationwide that her credit card account was in persistent de... (3 pages)View decision -
Decision Reference DRN-4580292
1 May 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-4580292 The complaint Mr P complains about American Express Services Europe Limited (AESEL) unfairly refusing him access to a promotional offer on his credit card account. What happened Mr P made a purchase using his credit card on 7 September 2023 and expected to benefit from an offer... (2 pages)View decision -
Decision Reference DRN-4743373
1 May 2024 Everyday Lending Limited Not upheldConsumer CreditDRN-4743373 The complaint Miss V complains that Everyday Lending Limited trading as Everyday Loans was irresponsible in its lending to her. She wants all interest removed from the loan and to be allowed to make smaller payments to repay the amount borrowed. She also wants any adverse infor... (3 pages)View decision -
Decision Reference DRN-4770392
1 May 2024 Paul Hipkiss UpheldInvestmentsDRN-4770392 The complaint Mr and Mrs J have complained that Paul Hipkiss recommended investments to them that were unsuitable. What happened The background to this complaint and my initial conclusions were set out in my provisional decision, which I issued earlier this month. My provisiona... (11 pages)View decision -
Decision Reference DRN-4743905
1 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4743905 The complaint Mrs B complains that Barclays Bank UK PLC did not process an international transfer in line with her instructions. What happened Mrs B says that she requested a standard Sterling transfer of £200,000 from her Barclays account to a family member’s account overseas.... (3 pages)View decision -
Decision Reference DRN-4534352
1 May 2024 Lloyds Bank PLC Not upheldMortgagesDRN-4534352 The complaint Mr and Mrs B complain that Lloyds Bank PLC trading as Scottish Widows Bank (Scottish Widows) gave them incorrect information about porting their mortgage which meant they were unable to port their fixed interest rate and incurred an early repayment charge (ERC). W... (3 pages)View decision
