We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-4824788
14 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4824788 The complaint Mr B is unhappy that Revolut Ltd won’t refund money he lost to a crypto investment scam. Mr B is supported in making his complaint by a representative, but for ease, I’ll only refer to Mr B in this decision. What happened Mr B says that in 2022 he was looking f... (10 pages)View decision -
Decision Reference DRN-4936594
14 Nov 2024 Black Horse Limited Not upheldConsumer CreditDRN-4936594 The complaint Mrs S complains that Black Horse Limited (“Black Horse”) unfairly terminated her hire purchase agreement. What happened Mrs S acquired a used car under a 60 month hire purchase agreement with Black Horse in September 2022. The car cost around £20,157.50. Under ... (4 pages)View decision -
Decision Reference DRN-5146502
14 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5146502 The complaint Mr H complains that having made an agreed payment to bring his overdraft within limit, Barclays Bank UK PLC still recorded a late payment against his credit file. What happened In February 2024 (the exact date is unclear) Mr H says that he called Barclays about... (2 pages)View decision -
Decision Reference DRN-4836794
14 Nov 2024 Tide Platform Limited UpheldBanking and PaymentsDRN-4836794 The complaint Mrs W, director of G (a limited company) is unhappy Tide Platform Ltd won’t reimburse G for the money it lost when Mrs W fell victim to a scam. What happened G is represented in this complaint by a solicitor, but for simplicity I will refer to G and Mrs W thro... (4 pages)View decision -
Decision Reference DRN-5114485
14 Nov 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-5114485 The complaint Mr C says Tesco Personal Finance PLC, trading as Tesco Bank, were unreasonable to default his account. What happened Mr C says he didn’t receive the default notice that Tesco Bank posted to him in August 2024. He says Tesco should have sent the notice by record... (2 pages)View decision -
Decision Reference DRN-4652737
14 Nov 2024 Honda Finance Europe Plc Not upheldConsumer CreditDRN-4652737 Complaint Miss P has complained about the quality of a car that Honda Finance Europe Plc (“Honda Finance”) supplied to her through a hire-purchase agreement. Background In October 2022, Honda Finance provided Miss P with finance for a used car. The car was just over three y... (4 pages)View decision -
Decision Reference DRN-5074343
14 Nov 2024 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-5074343 The complaint Mr K complains that American Express Services Europe Limited (AESEL) hasn’t refunded a payment he made using his credit card. What happened In June 2021, Mr K paid £4,997 using his AESEL credit card to a training course provider. Mr K purchased a mentoring and ... (5 pages)View decision -
Decision Reference DRN-4761892
14 Nov 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4761892 The complaint Mr C complains that Mitsubishi HC Capital UK Plc, trading as Novuna Personal Finance, won’t refund him for issues relating to home improvements. What happened From around April 2023 Mr C used finance from Mitsubishi HC Capital UK Plc,... (3 pages)View decision -
Decision Reference DRN-5080964
14 Nov 2024 Lloyds Bank General Insurance Limited Not upheldInsuranceDRN-5080964 The complaint Mr W is unhappy with how Lloyds Bank General Insurance Limited (Lloyds) has offered to settle a claim made under his buildings insurance policy. Any references to Lloyds include their agents. What happened In February 2024, Mr W noticed water damage to his ki... (3 pages)View decision -
Decision Reference DRN-4950204
14 Nov 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4950204 The complaint Mr J is unhappy that Starling Bank Limited (“Starling”) haven’t reimbursed him after a number of transactions he’s said were unauthorised were carried out using his debit card. What happened Mr J says someone stole his debit card and spent over £13,400 on 16 a... (6 pages)View decision
