We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4568731
30 Apr 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4568731 The complaint Mr L complains that action taken over his mortgage arrears by Bank of Scotland plc trading as Halifax, caused his second charge lender to greatly increase the costs of his borrowing. Mr L says Halifax was warned not to do this, and he thought it should cover his e... (5 pages)View decision -
Decision Reference DRN-4116621
30 Apr 2024 Plus500UK Ltd Not upheldInvestmentsDRN-4116621 The complaint Miss N complained about Plus500UK Ltd, trading as Plus500. She said Plus500 didn’t provide her with clear enough information about its services. She said this led to her opening a trading account without clearly being informed of the risks and she subsequently los... (4 pages)View decision -
Decision Reference DRN-4771566
30 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4771566 The complaint Mrs C complains Barclays Bank UK PLC didn’t give her essential information when closing an existing Individual Savings Account (ISA) and taking out a new one. What happened During a visit to a Barclays branch, Mrs C asked about current interest rates on ISA’s. She... (4 pages)View decision -
Decision Reference DRN-4737295
30 Apr 2024 Helvetia Global Solutions Ltd Not upheldInsuranceDRN-4737295 The complaint Mr S has complained that Helvetia Global Solutions Ltd (‘Helvetia’) unfairly declined his claim. What happened Mr S bought an income protection insurance policy with unemployment cover in March 2023, underwritten by Novus Underwriting Limited, on behalf of Helveti... (2 pages)View decision -
Decision Reference DRN-4767130
30 Apr 2024 National Savings and Investments UpheldBanking and PaymentsDRN-4767130 The complaint Miss S complains National Savings and Investments (NS&I) altered details related to her nominated premium bond account, cut her off twice when she was speaking on the telephone and did not provide statements online. What happened I sent the parties a provision... (4 pages)View decision -
Decision Reference DRN-4514503
30 Apr 2024 Santander UK Plc Not upheldMortgagesDRN-4514503 The complaint Mr W and Ms S’ complaint relates to the consequences of an omission made when their mortgage with Santander UK Plc was granted in 2021. This relates to planning permission being in place from 2020 to build another dwelling in their garden, which means the property... (4 pages)View decision -
Decision Reference DRN-4732354
30 Apr 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-4732354 The complaint Mr L complains that Tesco Personal Finance plc, trading as Tesco Bank, won’t refund to him the money that he paid under an accommodation contract. He’s being represented in his complaint by a claims management company. What happened I issued a provisional decision... (4 pages)View decision -
Decision Reference DRN-4772635
30 Apr 2024 One 77 Mortgages Limited UpheldMortgagesDRN-4772635 The complaint Mr R and Miss B’s complaint is about advice they received from One 77 Mortgages Limited trading as 177 Mortgages to apply for a mortgage that they later discovered they were not eligible for. This meant that the mortgage offer was withdrawn very late in the proce... (7 pages)View decision -
Decision Reference DRN-4600109
30 Apr 2024 Santander UK Plc Not upheldConsumer CreditDRN-4600109 The complaint Mr S complains that Santander UK Plc lent to him irresponsibly. What happened Mr S applied on-line to Santander for a £10,000 loan on 18 August 2023. He supplied information on the application form, the loan was processed and approved. The total to pay over the th... (5 pages)View decision -
Decision Reference DRN-4490496
30 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4490496 The complaint This complaint is brought by Ms A as representative of a partnership. Mr and Mrs J are the partners and I will refer to the partnership as JAJ throughout for ease of reference. JAJ has complained about the poor service they received from Barclays Bank UK PLC. In p... (5 pages)View decision
