We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4743797
29 Apr 2024 U K Insurance Limited Not upheldInsuranceDRN-4743797 The complaint Late Mrs O’s son, Mr O, who held Lasting Power of Attorney (“LPA”) over Mrs O’s affairs, complains about U K Insurance Limited (“UKI”) and the time it took for them to decline the home insurance claim he made following an escape of water at Mrs O’s property. I wan... (6 pages)View decision -
Decision Reference DRN-4704788
29 Apr 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4704788 The complaint Mr S has complained that that The Royal London Mutual Insurance Society Limited (Royal London) has not paid him any pension income since April 2023. It also provided him with incorrect information about Mr S being able to access some of his funds. Mr S would like ... (3 pages)View decision -
Decision Reference DRN-4728029
29 Apr 2024 Profile Financial Solutions Limited UpheldPensions and AnnuitiesDRN-4728029 The complaint Mr P complained that Profile Financial Solutions Limited (Profile) did not provide him with the ongoing services he had paid for. He would like to be compensated for any financial loss he has suffered as a result. Mr P is being assisted by a complaint management c... (6 pages)View decision -
Decision Reference DRN-4770634
29 Apr 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4770634 The complaint Miss H complains that Lloyds Bank PLC closed her accounts without providing an explanation or warning. She is also unhappy that Lloyds prevented her from accessing the money in her accounts. Miss H says this caused her unnecessary inconvenience and worry. What hap... (5 pages)View decision -
Decision Reference DRN-4613848
29 Apr 2024 Sun Life Assurance Company of Canada (U.K.) Limited Not upheldPensions and AnnuitiesDRN-4613848 The complaint Mr B complained that he has suffered a financial loss as a result of Sun Life Assurance Company of Canada (UK) Limited (SLOC) not informing him when the value of his funds fell significantly. He complains that a fall of this magnitude should have been brought to h... (3 pages)View decision -
Decision Reference DRN-4716647
29 Apr 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4716647 The complaint Mr G complains about the increase in premium for his caravan insurance policy with Aviva Insurance Limited. References to Aviva in this decision include their agents. What happened In October 2023 Mr G’s caravan insurance policy with Aviva came up for renewal. The... (4 pages)View decision -
Decision Reference DRN-4734153
29 Apr 2024 One Insurance Limited Not upheldInsuranceDRN-4734153 The complaint Mr D complains about One Insurance Company (One) charging an additional premium on his motor insurance policy because of a claim recorded by a previous insurer which Mr D says didn’t happen and should not have been recorded against him. Reference to One in this de... (6 pages)View decision -
Decision Reference DRN-4770008
29 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4770008 The complaint Mr H complains that Barclays Bank UK Plc failed to block his transactions to a crypto currency firm that he was using to gamble, despite telling Barclays he had a gambling addiction. What happened I sent the parties a provisional decision in March 2024, in which I... (4 pages)View decision -
Decision Reference DRN-4491325
29 Apr 2024 KW Wealth Planning Limited UpheldPensions and AnnuitiesDRN-4491325 The complaint Mr S complained that he has suffered a financial loss as KW Wealth Planning Limited trading as Kingswood (KW) provided incorrect advice about making payments into his pension. He also complains that a service he had paid for was not provided. He would like to be c... (4 pages)View decision -
Decision Reference DRN-4770106
29 Apr 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4770106 The complaint Mrs M and Mr Y complain that Aviva Insurance Limited (Aviva) have treated them unfairly when they made several claims on their insurance policy. What happened Mrs M and Mr Y have a home policy that covers problems with both water and electricity in their home. It ... (3 pages)View decision
