We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4508980
29 Apr 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4508980 The complaint M, a limited liability partnership complains that TSB Bank plc asked it to provide information about activity on its account and blocked its account when it didn’t provide the information. M is also unhappy about the customer service it received throughout the pro... (5 pages)View decision -
Decision Reference DRN-4748606
29 Apr 2024 PSG SIPP Limited UpheldPensions and AnnuitiesDRN-4748606 The complaint Mr D complained PSG SIPP Limited (PSG) caused a significant delay to the transfer of his pension benefits to a new provider, leading to a potential financial loss. He is seeking compensation for any loss, together with compensation for the distress and inconvenien... (5 pages)View decision -
Decision Reference DRN-4723342
29 Apr 2024 U K Insurance Limited UpheldInsuranceDRN-4723342 The complaint Miss B complained about U K Insurance Limited’s handling of her claim under her motor insurance policy. What happened After Miss B’s car was broken into, and its windscreens had been smashed, Miss B reported it to UKI. She said UKI treated her situation as a winds... (4 pages)View decision -
Decision Reference DRN-4757665
29 Apr 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4757665 The complaint Miss S complains that National Westminster Bank Plc (Natwest) declined credit card payments she attempted. As a result, she lost out on the product she was attempting to purchase at the price it was advertised. What happened At the end of February 2024, Miss S att... (2 pages)View decision -
Decision Reference DRN-4750456
29 Apr 2024 Computershare Investor Services Plc Not upheldInvestmentsDRN-4750456 The complaint Mrs G complains that Computershare Investor Services Plc (“Computershare”) failed to treat her fairly when it failed to remind her of her ability to exercise a share purchase option granted under a Save as You Earn (“SAYE”) scheme offered by her former employer. W... (3 pages)View decision -
Decision Reference DRN-4070695
29 Apr 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4070695 The complaint Mr W has complained about the way Creation Consumer Finance Limited (“Creation”) responded to a claim he’d made under section 75 (s75) of the Consumer Credit Act 1974 (the “CCA”). Mr W has been represented in bringing his complaint but, to keep things simple, I’ll... (8 pages)View decision -
Decision Reference DRN-4758263
29 Apr 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4758263 The complaint Ms S complains about a letter sent to her from Barclays Bank UK PLC (Barclays) in an unsealed envelope which caused her worry and distress, and inconvenience in trying to resolve the issue. What happened In December 2023, Ms S received a letter from Barclays about... (3 pages)View decision -
Decision Reference DRN-4761063
29 Apr 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4761063 The complaint Miss W complains that Nationwide Building Society (NBS) made a change to their systems which prevented her from accessing her funds. She is also unhappy that she was not informed and, about how they handled her subsequent complaint. What happened In January 2024, ... (3 pages)View decision -
Decision Reference DRN-4745394
29 Apr 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4745394 The complaint Miss O’s complaint relates to a claim on her Royal & Sun Alliance Insurance Limited (‘RSA’) landlord legal expenses and rent guarantee insurance policy, which was declined by RSA. Miss O feels that RSA have treated her unfairly. In this decision all references... (3 pages)View decision -
Decision Reference DRN-4769758
29 Apr 2024 Bank of Scotland Plc UpheldMortgagesDRN-4769758 The complaint Mr D complains that he received misleading information from Bank of Scotland plc (trading as Halifax) during his enquiries about porting his mortgage to a new property. What happened In 2020 Mr D took a mortgage with Halifax. He borrowed £136,800 on repayment term... (7 pages)View decision
