We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362195 results
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Decision Reference DRN-4631274
28 Feb 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-4631274 The complaint Mr R complains that American Express Services Europe Limited has not met its obligations in regard to transactions he made on his credit card for a Timeshare type arrangement. What happened Between November 2019 and January 2020 Mr R part paid for a timeshare type... (5 pages)View decision -
Decision Reference DRN-4278626
28 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4278626 The complaint Mr M complains that Wise Payments Limited unreasonably closed his account. He’d like the account reopened. What happened Mr M held an account with Wise. In March 2022 they wrote to him to say they were no longer able to service customers in the country he was livi... (2 pages)View decision -
Decision Reference DRN-4506272
28 Feb 2024 John Lewis Financial Services Limited Not upheldConsumer CreditDRN-4506272 The complaint Miss A complains that John Lewis Financial Services Limited trading as John Lewis Personal Loans (JLPL) incorrectly applied overpayments on her account leading to an overpayment . She would like a refund and compensation. What happened The details of this complain... (2 pages)View decision -
Decision Reference DRN-4631245
28 Feb 2024 Barclays Bank UK PLC Not upheldConsumer CreditDRN-4631245 The complaint Mr L complains that Barclays Bank UK PLC, trading as Barclaycard, has not met its obligations in regard to a transaction he made on his credit card for a Timeshare. What happened In June 2015 Mr L paid for a timeshare agreement using his Barclays Bank UK PLC, trad... (4 pages)View decision -
Decision Reference DRN-4479808
28 Feb 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4479808 The complaint Mr T and Mrs T are unhappy with Royal & Sun Alliance Insurance Limited’s (RSA) decision to withdraw contents cover from their policy. What happened Mr T and Mrs T held a buildings and contents insurance policy with RSA, with additional premiums being paid for ... (3 pages)View decision -
Decision Reference DRN-4562860
28 Feb 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4562860 The complaint Mr M complains Monzo Bank Ltd registered a fraud marker at CIFAS and closed his account. He doesn’t think it’s treated him fairly. What happened Mr M held an account with Monzo. On 12 June 2023, his account received a credit for £1,000. Shortly afterwards he trans... (3 pages)View decision -
Decision Reference DRN-4650269
28 Feb 2024 Nationwide Building Society Not upheldConsumer CreditDRN-4650269 The complaint Mr M complains that Nationwide Building Society lent irresponsibly when it approved loan applications he made in November 2016 and September 2017. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I ... (3 pages)View decision -
Decision Reference DRN-4648129
28 Feb 2024 Madison CF UK Limited UpheldConsumer CreditDRN-4648129 The complaint Mr L, through a representative, says Madison CF UK Limited, trading as 118 118 Money, irresponsibly lent to him. What happened Mr L took out a 24-month loan for £3,500 in March 2020. The monthly repayments were £277.61 and the total repayable was £6,662.64. In May... (3 pages)View decision -
Decision Reference DRN-4650258
28 Feb 2024 West One Loan Limited UpheldMortgagesDRN-4650258 The complaint This complaint has been brought by Mr S in his capacity as sole director of a limited company, which I will refer to as AD. Mr S says that West One Loan Limited misrepresented the terms of a bridging loan. What happened AD, through Mr S, wanted to buy a property, ... (4 pages)View decision -
Decision Reference DRN-4645644
28 Feb 2024 Stagemount Limited UpheldConsumer CreditDRN-4645644 The complaint Miss K complains that Stagemount Limited trading as Quid Market (“Quid Market”) gave her loans which were unaffordable. What happened A summary of Miss K’s borrowing can be found in the table below; loan number loan amount date loan was funded repayment date term ... (5 pages)View decision
