We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4545636
29 Apr 2024 Leeds Building Society Not upheldMortgagesDRN-4545636 The complaint Mr P complains about the delays he experienced with Leeds Building Society when he moved his residential mortgage from his existing residence to a property on which he had a buy to let mortgage. What happened Mr P had a residential property with Leeds and a proper... (3 pages)View decision -
Decision Reference DRN-4698340
29 Apr 2024 KGM Underwriting Services Limited UpheldInsuranceDRN-4698340 The complaint Mr A complains that KGM Underwriting Services Limited mishandled his claim on a motor insurance policy. What happened In late November 2022, Mr A used an intermediary to take out insurance for a vehicle. He said that he was self-employed. He took out insurance wit... (3 pages)View decision -
Decision Reference DRN-4768949
29 Apr 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4768949 The complaint N, a limited company, complains that the National Westminster Bank Plc unreasonably closed their accounts, and withheld the remaining funds. They would like to be compensated for their losses. What happened N is represented by their director. They held business ac... (4 pages)View decision -
Decision Reference DRN-4738815
29 Apr 2024 EUI Limited Not upheldInsuranceDRN-4738815 The complaint Mr B has complained that EUI Limited automatically renewed his motor policy without his permission. Consequently, he disputed that he owed it £201.83 following the policy’s cancellation. What happened Mr B bought a motor policy with EUI in November 2022. Like all ... (5 pages)View decision -
Decision Reference DRN-4721300
29 Apr 2024 Marshmallow Financial Services Ltd UpheldInsuranceDRN-4721300 The complaint Mr A complains that Marshmallow Financial Services Limited automatically renewed his motor insurance policy without warning him and it is now pursuing him for cancellation charges. What happened Mr A’s policy taken through Marshmallow was set for automatic renewa... (2 pages)View decision -
Decision Reference DRN-4661763
29 Apr 2024 Carey and Johnston Not upheldPensions and AnnuitiesDRN-4661763 The complaint Mr F complained that he has suffered a financial loss as Carey & Johnston (\<br />View decision
CJ) provided inappropriate advice to invest money into a self-invested personal pension (SIPP). He believed that he was put in a position where he had to make investment d\<br /... (4 pages) -
Decision Reference DRN-4758244
29 Apr 2024 Yorkshire Building Society UpheldMortgagesDRN-4758244 The complaint Mr and Mrs A complain that they were wrongly told by Yorkshire Building Society (“YBS”) that they could use an existing mortgage offer to remortgage their existing home. They said they decided not to move house because of this advice, and it turned out to be wrong... (6 pages)View decision -
Decision Reference DRN-4752304
29 Apr 2024 Zurich Insurance Company Ltd UpheldInsuranceDRN-4752304 The complaint Mr H complains about the way Zurich Insurance Company Ltd (Zurich) has dealt with a claim he made on his home insurance for storm damage. What happened Mr H bought a new buildings insurance policy online through a comparison website in mid- February 2023. The poli... (4 pages)View decision -
Decision Reference DRN-4628922
29 Apr 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4628922 The complaint A limited company, which I’ll refer to as ‘W’, is unhappy that Barclays Bank UK PLC defaulted its Bounce Back Loan (“BBL”). W’s complaint is brought to this service by its director, whom I’ll refer to as ‘Mr J’. What happened W’s BBL fell into arrears which led Ba... (2 pages)View decision -
Decision Reference DRN-4683368
29 Apr 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4683368 The complaint Mr S, a sole trader, is unhappy that Barclays Bank UK PLC didn’t act on his request for a six-month payment break on his Bounce Back Loan (“BBL”). What happened Mr S had a six-month Pay-As-You-Grow (“PAYG”) payment break applied to his BBL which ended in January 2... (4 pages)View decision
