We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362195 results
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Decision Reference DRN-4562108
28 Feb 2024 Atkinson Rose LLP UpheldClaims ManagementDRN-4562108 The complaint Miss B complains about the service she received and the fees she’s been charged by Atkinson Rose LLP after she instructed it to help her with an employment dispute. What happened In July 2022, Miss B instructed Atkinson Rose to assist her with an employment matter... (10 pages)View decision -
Decision Reference DRN-4526429
28 Feb 2024 Everyday Lending Limited UpheldConsumer CreditDRN-4526429 The complaint Miss R complains Everyday Lending Limited trading as Everyday Loans irresponsibly provided her with an unaffordable loan. Miss R also complains about some of the conditions of the loan; including how the loan would be amended if a part repayment was made, and the ... (5 pages)View decision -
Decision Reference DRN-4560152
28 Feb 2024 HSBC UK Bank Plc Not upheldConsumer CreditDRN-4560152 The complaint Mr B complains that HSBC UK Bank Plc treated him unfairly in the way it handled his loan accounts. What happened In 2020 Mr B took out a personal loan with HSBC. In October 2022 Mr B applied for another personal loan of £12,500 and a further loan of £22,160 to con... (3 pages)View decision -
Decision Reference DRN-4649924
28 Feb 2024 Santander UK Plc UpheldMortgagesDRN-4649924 The complaint The estate of Ms D complains about the way Santander UK Plc have dealt with the request for information to allow them to look into transferring Ms D’s property to the beneficiaries. The estate is being represented on this complaint and the representative said ther... (4 pages)View decision -
Decision Reference DRN-4607072
28 Feb 2024 Rentokil Insurance Limited UpheldInsuranceDRN-4607072 The complaint Mr J complains about Rentokil Insurance Limited (Rentokil) who didn’t provide a long-term guarantee, following a claim under his home insurance policy. Reference to Rentokil includes its agents. What happened Mr J made a claim under his home insurance policy with ... (3 pages)View decision -
Decision Reference DRN-4588136
28 Feb 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4588136 The complaint Mr and Mrs M are unhappy with the service they received from Inter Partner Assistance SA when they took out a travel insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focu... (2 pages)View decision -
Decision Reference DRN-4486177
28 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4486177 The complaint Mrs B complains that Lloyds Bank PLC didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to... (4 pages)View decision -
Decision Reference DRN-4632511
28 Feb 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4632511 The complaint Mr R complains that Santander UK Plc can’t locate an account he once held with a company they now own. Mr R is represented by his daughter in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments she has made as being made by ... (2 pages)View decision -
Decision Reference DRN-4647472
28 Feb 2024 Astrenska Insurance Limited Not upheldInsuranceDRN-4647472 The complaint Mr and Mrs K complain that Astrenska Insurance Limited unfairly declined a claim they made on their travel insurance policy. What happened Mr and Mrs K had booked a five day holiday abroad. Two days before they were due to fly their flights were cancelled due to i... (3 pages)View decision -
Decision Reference DRN-4529249
28 Feb 2024 Charter Court Financial Services Limited Not upheldBanking and PaymentsDRN-4529249 The complaint Mrs H complains Charter Court Financial Services Limited trading as Charter Savings Bank transferred her cash Individual Savings Account (ISA) funds to her nominated account, which was not ISA wrapped. What happened Mrs H had a cash ISA with Charter. As Charter re... (3 pages)View decision
