We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362195 results
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Decision Reference DRN-4458473
28 Feb 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4458473 The complaint Ms B complains that Nationwide Building Society didn’t do enough to protect her when she fell victim to an Authorised Push Payment (APP) scam. What happened Between October 2014 and January 2015, Ms B has said she transferred over £30,000 via CHAPS payments to a ... (3 pages)View decision -
Decision Reference DRN-4317912
28 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4317912 The complaint Mr V complains that Revolut Ltd (“Revolut”) won’t refund around £20,000 that he lost to a fake job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr V fell victim to a fake job s... (3 pages)View decision -
Decision Reference DRN-4649898
28 Feb 2024 Nationwide Building Society Not upheldInvestmentsDRN-4649898 The complaint Master H complains that not all the cash his father, Mr H, paid over the counter at a branch of Nationwide Building Society (‘Nationwide’) was credited into his account. He is further unhappy about the way this was handled when concerns were raised and would like ... (3 pages)View decision -
Decision Reference DRN-4440784
28 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4440784 The complaint Mr R complains that Bank of Scotland plc closed his local branch, and removed his overdraft. He’d like the overdraft reinstated and compensation. What happened Mr R has an account with Bank of Scotland plc. Bank of Scotland made a decision to close Mr R’s local br... (3 pages)View decision -
Decision Reference DRN-4078897
28 Feb 2024 Link Fund Solutions Limited Not upheldInvestmentsDRN-4078897 The complaint Mr F complains about Link Fund Solutions Limited’s role as Authorised Corporate Director (ACD). In particular, he complains that its actions or inactions in relation to another investment it was ACD for, directly caused his investment losses in the Woodford Income... (5 pages)View decision -
Decision Reference DRN-4632271
28 Feb 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4632271 The complaint Mr M complains that Mitsubishi HC Capital UK Plc trading as Hitachi Personal Finance (“Hitachi”) didn’t uphold his claim under sections 75 and 140A of the Consumer Credit Act 1974 (“the CCA”) in relation to a loan they provided to him to purchase a timeshare produ... (6 pages)View decision -
Decision Reference DRN-4649850
28 Feb 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4649850 The complaint Mrs K has complained about AXA Insurance UK Plc’s (AXA’s) handling of a claim she made under her buildings insurance policy for subsidence damage to her home. What happened Mrs K made a claim for damage to the front of her home in 2022. The cause of damage was eve... (5 pages)View decision -
Decision Reference DRN-4317142
28 Feb 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-4317142 The complaint Mrs C complains that Tesco Personal Finance PLC trading as Tesco Bank (Tesco Bank ) closed her credit card account without providing a proper explanation. She wants Tesco Bank to explain why it closed her account and pay her compensation. What happened The detaile... (3 pages)View decision -
Decision Reference DRN-4377575
28 Feb 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4377575 The complaint Mr M complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions UK LLP) failed to conduct adequate due diligence on both his adviser and selected investment when it accepted his application to open a self-invested personal pension (‘SIPP’... (22 pages)View decision -
Decision Reference DRN-4649522
28 Feb 2024 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4649522 The complaint Mr M complains that American Express Services Europe Limited (AESEL) trading as American Express suspended the use of his credit cards following a returned direct debt payment. What happened I previously issued a provisional decision on this case. That’s because I... (3 pages)View decision
