We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4667427
29 Apr 2024 First Central Underwriting Limited Not upheldInsuranceDRN-4667427 The complaint Mr B complains about how First Central Underwriting Limited dealt with a claim against his motor insurance policy. Mr B’s father, Mr B1, is assisting Mr B in bringing his complaint. Reference to First Central includes its agents. What happened The details of this ... (4 pages)View decision -
Decision Reference DRN-4574094
29 Apr 2024 Pepper (UK) Limited Not upheldMortgagesDRN-4574094 The complaint This complaint is about a mortgage Mrs and Mr O hold with Pepper (UK) Ltd trading as Engage Credit. Mrs and Mr O say that Engage has reported incorrect information with credit reference agencies about an historic missed payment from when the mortgage was held with... (2 pages)View decision -
Decision Reference DRN-4698887
29 Apr 2024 Evelyn Partners Investment Management Services Limited Not upheldPensions and AnnuitiesDRN-4698887 The complaint Mr D complained that Evelyn Partners Investment Management Services Limited (Evelyn Partners) caused a delay to his pension transfer, causing him a financial loss. He requested a transfer to Evelyn Partners ‘Bestinvest’ platform. For reasons of clarity, I will ref... (3 pages)View decision -
Decision Reference DRN-4769097
29 Apr 2024 Ageas Insurance Limited UpheldInsuranceDRN-4769097 The complaint Mr F has complained about poor repairs to his windscreen carried out by Ageas Insurance Limited’s windscreen repair company following a claim under his motor insurance policy. What happened Mr F made a claim under his policy in October 2021 for damage to the winds... (3 pages)View decision -
Decision Reference DRN-4718181
29 Apr 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4718181 The complaint A limited company, which I’ll refer to as ‘M’, is unhappy that Santander UK Plc defaulted its Bounce Back Loan (“BBL”) and with the service it received surrounding this. M’s complaint is brought to this service by its director, whom I’ll refer to as ‘Mr J’. What h... (4 pages)View decision -
Decision Reference DRN-4699068
29 Apr 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4699068 The complaint Mr P complained because Santander UK Plc didn’t refund him for a disputed transaction. Mr P, who has a speech impediment, also complained about Santander’s customer service for disabled customers. What happened On 23 August 2023, there was a £70 debit card payment... (4 pages)View decision -
Decision Reference DRN-4704848
29 Apr 2024 First Central Insurance Management Limited Not upheldInsuranceDRN-4704848 The complaint Mr O complains that poor communication from First Central Insurance Management Limited’s (First Central) caused him to be pulled over by the police for not having a motor insurance policy. What happened Mr O was pulled over by the police on 13 January 2024 for dri... (2 pages)View decision -
Decision Reference DRN-4743145
29 Apr 2024 CIP Insurance Brokers Ltd Not upheldInsuranceDRN-4743145 The complaint Mr D complains CIP Insurance Brokers Ltd mis-sold him a taxi drivers insurance policy. What happened Mr D has taken out insurance for his taxi through CIP since 2019. In 2021, he contacted the police as he was concerned about the validity of his taxi insurance. He... (3 pages)View decision -
Decision Reference DRN-4750574
29 Apr 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4750574 The complaint Miss B complains that Monzo Bank Ltd won’t refund or recover the money she lost to a scam. What happened In July 2023 Miss B was looking for accommodation overseas. She found a suitable property online, and when she expressed interest, she was told she’d need to c... (3 pages)View decision -
Decision Reference DRN-4517736
29 Apr 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4517736 The complaint Mr R is complaining about Nationwide Building Society because he was unable to use his credit card to complete a transaction. What happened Mr R has a credit card with Nationwide and one of its benefits is that it doesn’t charge fees for overseas purchases. In Sep... (2 pages)View decision
