We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362195 results
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Decision Reference DRN-4630256
28 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4630256 The complaint Mrs W complains that Barclays Bank UK PLC took too long to complete an Individual Savings Account (ISA) transfer. What happened Mrs W instructed Barclays to transfer an existing ISA she held elsewhere to a new ISA she had opened with it on 14 January 2023. But the... (3 pages)View decision -
Decision Reference DRN-4630314
28 Feb 2024 Skipton Building Society Not upheldBanking and PaymentsDRN-4630314 The complaint Mrs W complains about the service she received from Skipton Building Society when she requested an Individual Savings Account (ISA) transfer. What happened In January 2023 Mrs W decided to transfer her Skipton ISA to another ISA provider. The transfer was delayed ... (3 pages)View decision -
Decision Reference DRN-4577071
28 Feb 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4577071 The complaint Miss A complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost when she was the victim of a scam. What happened Miss A says that a friend of hers referred her to a social media post about a company I’ll refer to as G in this decision that sells hot... (3 pages)View decision -
Decision Reference DRN-4630433
28 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4630433 The complaint Mrs W complains about the service she received from Barclays Bank UK PLC when she made a Data Subject Access Request (DSAR). What happened Following a problem with a delayed ISA transfer, Mrs W contacted Barclays by phone to make a DSAR request in March 2023. Init... (2 pages)View decision -
Decision Reference DRN-4643631
28 Feb 2024 Starling Bank Limited UpheldBanking and PaymentsDRN-4643631 The complaint Company K (“K”), complain that Starling Bank Limited (“Starling”) won’t refund the money that was lost as the result of an Authorised Push Payment (“APP”) scam. Mrs T brings the complaint on behalf of K, for ease of reading I will mainly refer to Mrs T throughout ... (6 pages)View decision -
Decision Reference DRN-4393867
28 Feb 2024 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-4393867 The complaint Mr M has complained that Fortegra Europe Insurance Company Ltd has turned down part of his claim under his Tyre and Alloy Wheel Insurance policy. What happened Mr M claimed for damage to the nearside front alloy wheel and nearside rear wheel on his car, which he s... (2 pages)View decision -
Decision Reference DRN-4517616
28 Feb 2024 Startline Motor Finance Limited UpheldConsumer CreditDRN-4517616 The complaint Mr U complains that a car acquired with finance from Startline Motor Finance Limited (“SMF”) wasn’t of satisfactory quality. What happened In May 2022 Mr U was supplied with a car and entered into a hire purchase agreement with SMF. At the point of supply the car ... (4 pages)View decision -
Decision Reference DRN-4599249
27 Feb 2024 Phoenix Life Limited Not upheldInsuranceDRN-4599249 The complaint Mr W complains that after making a critical illness claim under his whole of life (WOL) protection policy, Phoenix Life Limited failed to pay him the value of the investment fund which had accrued within the plan. Mr W would now like Phoenix to pay him the £10,000... (4 pages)View decision -
Decision Reference DRN-4630539
27 Feb 2024 eBay Commerce UK Ltd UpheldBanking and PaymentsDRN-4630539 The complaint Ms G complains about serval missing payments sent from her account with eBay Commerce UK Ltd (“eBay”) to her bank account. What happened Ms G complains that she was missing a total amount of £2,761.98 from payments sent to her bank account from eBay. These missing... (4 pages)View decision -
Decision Reference DRN-4646962
27 Feb 2024 Haven Insurance Company Limited UpheldInsuranceDRN-4646962 The complaint Mr T complains that Haven Insurance Company Limited mishandled a claim on a commercial vehicle insurance policy. What happened The subject matter of the claim and the complaint is a car or sports utility vehicle, first registered in the UK in 2013. Mr T acquired t... (4 pages)View decision
