We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
-
Decision Reference DRN-4698819
29 Apr 2024 Snap Finance LTD Not upheldConsumer CreditDRN-4698819 Complaint Mr L has complained about a loan Snap Finance Limited (trading as “Snap Finance”) provided to him. He says that affordability checks would have shown that the loan was unaffordable for him and therefore it shouldn’t have been provided. Background In February 2023, Mr ... (3 pages)View decision -
Decision Reference DRN-4755424
29 Apr 2024 Marsh Finance Ltd Not upheldConsumer CreditDRN-4755424 Complaint Mr S complains that Marsh Finance Limited (“Marsh Finance”) unfairly entered into a hire- purchase agreement with him. He’s said that the finance wasn’t affordable for him. Mr S is being represented in his complaint by a Claims Management Company (“CMC”). Background I... (3 pages)View decision -
Decision Reference DRN-4763494
29 Apr 2024 Metro Bank PLC Not upheldConsumer CreditDRN-4763494 Complaint Mrs G has complained about a loan Metro Bank PLC’s subsidiaries (“Ratesetter”) arranged for her. Metro Bank has accepted responsibility for this complaint even though it was arranged by Ratesetter in 2019. So for ease of reference, I will refer to “Ratesetter” in this... (3 pages)View decision -
Decision Reference DRN-4768185
27 Apr 2024 Premier Underwriting Ltd UpheldInsuranceDRN-4768185 The complaint Mr and Mrs B complain about the handling of their motor insurance claim by Premier Underwriting Ltd (“Premier”) following an accident. What happened In April 2023, Mr B was involved in an accident. Mr and Mrs B contacted their insurer to try and get the necessary ... (4 pages)View decision -
Decision Reference DRN-4718244
27 Apr 2024 MBNA Limited Not upheldBanking and PaymentsDRN-4718244 The complaint Mrs V complains that MBNA Limited refused to amend her credit file after saying that it would do so. What happened Mrs V went to India on 22 November 2022. Whilst she was there, her phone stopped working and she had to buy a new one. Mrs V transferred all of her a... (2 pages)View decision -
Decision Reference DRN-4624490
27 Apr 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4624490 The complaint Mrs H makes a number of complaints about Nationwide Building Society. What happened Mrs H says she was unable to access an account in around November 2023. She says Nationwide did not send required PIN codes but did send an incorrect PIN. Mrs H says she needed acc... (2 pages)View decision -
Decision Reference DRN-4457191
26 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4457191 The complaint Mr D complains that Barclays Bank UK PLC (Barclays) is refusing to refund him the amount he says he lost as the result of a scam. Mr D is being represented by a third party. To keep things simple, I will refer to Mr D throughout my decision. What happened The back... (4 pages)View decision -
Decision Reference DRN-4644506
26 Apr 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4644506 The complaint Mr B complains about Lloyds Bank PLC. He says that Lloyds didn’t do enough when it allowed an account to be opened by a fraudster or when it was notified of payments he made to its customer as part of a scam. He would like Lloyds to refund him part of the money he... (4 pages)View decision -
Decision Reference DRN-4679186
26 Apr 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4679186 The complaint Miss M complains that the credit card she had from Capital One (Europe) plc was unaffordable to her. What happened Miss M was approved for a credit card with Capital One in March 2020. The credit limit was then increased twice as follows: Date Credit Limit 7 Mar 2... (3 pages)View decision -
Decision Reference DRN-4687736
26 Apr 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4687736 The complaint Mr G complains that Lloyds Bank PLC declined his chargeback claim about a hired car, and did not respond to his claim for compensation under section 75 of the Consumer Credit Act 1974 (“section 75”). What happened In January 2023 Mr G complained to Lloyds that a t... (2 pages)View decision
