We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4763728
26 Apr 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4763728 The complaint Mr C complains that Bank of Scotland plc trading as Birmingham Midshires (BM) won’t engage with his offer to settle his outstanding mortgage. What happened Mr C holds a mortgage with BM. It looks like it was originally taken out in 1986 but it was added to in subs... (5 pages)View decision -
Decision Reference DRN-4620920
26 Apr 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4620920 The complaint Mr A complains that Barclays Bank UK PLC went back on an agreement it made with him to change his mortgage payment basis to ‘interest only.’ What happened In 2015 Mr A took a mortgage with Barclays for approximately £163,000, on a capital repayment basis over 25 y... (3 pages)View decision -
Decision Reference DRN-4729919
26 Apr 2024 Advantage Finance Ltd Not upheldConsumer CreditDRN-4729919 Complaint Mr A complains that Advantage Finance Ltd (“Advantage Finance”) unfairly entered into a hire-purchase agreement with him. He’s said he was the monthly payments for the agreement weren’t affordable and so he shouldn’t have been accepted for it. Background In April 2019... (3 pages)View decision -
Decision Reference DRN-4322858
26 Apr 2024 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-4322858 The complaint Mr T complains that Brent Shrine Credit Union Limited didn’t void a loan he says was fraudulently taken out in his name. What happened Both parties are aware of the circumstances surrounding the complaint, so I won’t repeat them again in detail here. In summary, M... (3 pages)View decision -
Decision Reference DRN-4328296
26 Apr 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4328296 The complaint Ms T complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by a scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to both p... (5 pages)View decision -
Decision Reference DRN-4733368
26 Apr 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4733368 The complaint Mr A complains that Lloyds Bank PLC won’t refund the money he lost when he was the victim of a scam. What happened In October 2023, a friend of Mr A’s told him about an opportunity with an investment company they’d been using. Mr A was added to a group chat on an ... (3 pages)View decision -
Decision Reference DRN-4765963
26 Apr 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4765963 The complaint Ms K complains that Barclays Bank UK PLC incorrectly recorded information on her credit file and she’s lost out as a result. What happened It isn’t disputed that Barclays incorrectly recorded incorrect information on Ms K’s credit file at different points. Barclay... (5 pages)View decision -
Decision Reference DRN-4731385
26 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4731385 The complaint Mr B complains as a director of I, a company, that Barclays Bank UK PLC delayed in removing one employee and replacing two others from its banking mandate. What happened In July 2023, Mr B contacted Barclays in order to have one employee removed and replaced with ... (2 pages)View decision -
Decision Reference DRN-4711144
26 Apr 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4711144 Complaint Mr C complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In May 2018, Moneybarn provided Mr C w... (3 pages)View decision -
Decision Reference DRN-4513741
26 Apr 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4513741 The complaint Mr P is unhappy that Santander UK Plc could not trace his dormant bank account. What happened Mr P found an uncancelled passbook for a savings account with a bank I’ll call B, which showed the account still had a balance in June 2006. He raised this with Santander... (2 pages)View decision
