We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4759802
26 Apr 2024 Wakam UpheldInsuranceDRN-4759802 The complaint Mrs A complains about Wakam’s handling of her commercial motor insurance policy renewal. All references to Wakam also include its appointed agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Inste... (2 pages)View decision -
Decision Reference DRN-4672513
26 Apr 2024 Domestic & General Insurance Plc Not upheldInsuranceDRN-4672513 The complaint Miss F complains about the actions of Domestic & General Insurance Plc (“D&G”) after she made a claim under her appliance insurance policy. She says it’s responsible for damage to her kitchen floor. D&G is the underwriter of this policy i.e. the insure... (3 pages)View decision -
Decision Reference DRN-4657255
26 Apr 2024 U K Insurance Limited Not upheldInsuranceDRN-4657255 The complaint Mr M complains that U K Insurance Limited (UKI) unfairly increased his premium at renewal, under his motor insurance policy. What happened Mr M paid £917.66 for his car insurance between 2022 and 2023. At renewal this was increased to £1,468.25. When he contacted ... (3 pages)View decision -
Decision Reference DRN-4752030
26 Apr 2024 Oodle Financial Services Limited Not upheldConsumer CreditDRN-4752030 Complaint Mr F complains that Oodle Financial Services Limited (“Oodle”) unfairly entered into a hire- purchase agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In September 2018, Oodle provided Mr F with finance for a used... (3 pages)View decision -
Decision Reference DRN-4766195
26 Apr 2024 Secure Trust Bank Plc UpheldConsumer CreditDRN-4766195 The complaint Mr L, who is represented by a third party, complains that Secure Trust Bank Plc, trading as Moneyway (‘Moneyway’), irresponsibly granted him a hire purchase agreement he couldn’t afford to repay. What happened In August 2019, Mr L acquired a used car financed by a... (3 pages)View decision -
Decision Reference DRN-4645683
26 Apr 2024 esure Insurance Limited UpheldInsuranceDRN-4645683 The complaint Mr H has complained about the difference in price Esure Insurance Limited quoted when he asked for information before buying a new car. Mr H held a car insurance policy with Esure for his existing car. What happened Mr H contacted Esure around six months into purc... (3 pages)View decision -
Decision Reference DRN-4755199
26 Apr 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4755199 The complaint Mrs T complains that Capital One (Europe) plc was irresponsible in its lending to her. What happened Mrs T was provided with a Capital One credit card in August 2023 with a credit limit of £1,000. She says that she was in financial trouble at the time and had prev... (2 pages)View decision -
Decision Reference DRN-4766135
26 Apr 2024 Aviva Life & Pensions UK Limited UpheldInsuranceDRN-4766135 The complaint Mrs M and Mrs B have complained – in their capacity as trustees of the Mr T M trust – that Aviva Life & Pensions UK Limited made a series of errors when they made a decision to end the life policy and cash it in. The trustees have been represented in the compl... (3 pages)View decision -
Decision Reference DRN-4734186
26 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4734186 Complaint Mr D is unhappy that Monzo Bank Ltd didn’t reimburse him after he fell victim to a scam. Background In September 2023, Mr D fell victim to a scam. A job opportunity was promoted to him on a social media platform. He was told that he could earn commission by carrying o... (3 pages)View decision -
Decision Reference DRN-4754770
26 Apr 2024 Quidie Limited UpheldConsumer CreditDRN-4754770 The complaint Mr M complains that Quidie Limited trading as Fernovo (“Quidie”) provided him with loans without carrying out sufficient due diligence to make sure the loans were affordable. Mr M also complained about the service he received from Quidie including it not returning... (5 pages)View decision
